Company Description

Pacific Automation provides technical products and expert support for industrial automation, electrical engineering, and lighting applications, including those in hazardous and mining environments. With offices in Perth, Brisbane, and Sydney, the company assists clients across Australia with project specifications, configurations, and day-to-day maintenance.

With strong partnerships with leading brands, Pacific Automation is committed to delivering best-in-class products and customer services tailored to diverse industry needs.

Role Description

This is a full-time, in office role for an Internal Sales - Customer Service professional, based in Jandakot, WA. In this role, you will be responsible for providing outstanding customer service and support, handling enquiries, managing sales orders, and ensuring customer satisfaction.

Day-to-day tasks include customer communication by email, phone, in person and live chat. Maintaining accurate sales records, providing technical information, and building solid client relationships to support both day-to-day operations and larger projects.

Experience Required




Previous experience in industrial automation and/or electrical industry
Proven skills in Customer Support, and ensuring Customer Satisfaction
Strong understanding of Customer Experience and ability to enhance client relationships
Proficiency in professional Phone Etiquette to provide courteous and transparent communication
Excellent organizational skills and attention to detail
Ability to work in a team-oriented environment within an on-site setting
Handling customer enquiries, quotes, and orders through phone, email, live chat and in person
Leading product groups and collaborating with the sales team to deliver tailored solutions for our customers
Supporting and collaborating with our technical support and account management teams
Be a problem solver and have a willingness to learn and develop

How to Apply

If you are passionate about delivering successful customer experiences, please submit your application with a cover letter detailing your interest and current resume.

For any enquiries, please contact Mariki Crichton, Office Administrator, Pacific Automation, .

📌 Internal Sales Customer Service Albany
🏢 Pacific Automation Pty
📍 Albany