Company DescriptionToperformance is Australia's trusted partner for KONI, supplying premium suspension solutions to a nationwide network of customers, resellers and leading OEM and commercial vehicle manufacturers.As part of the Bapcor Group, you'll join a business known for its technical expertise, premium products and commitment to delivering exceptional customer service.What's in it for you?
Monday to Friday role - enjoy your weekends Work with premium automotive brands including KONI Join a close-knit team where your contribution is valued Develop specialist product and technical knowledge Staff discounts across the Bapcor network Career opportunities within Australia's leading automotive aftermarket groupPassionate about the automotive industry and enjoy helping customers find the right solution?
We're looking for a Customer Service & Product Specialist to join our Springvale team.This is a varied role where you'll combine customer service, product support and order management while working with industry-leading suspension and performance products.Whether you're coming from an automotive, parts interpreting, internal sales or customer service background,
this is an prospect to develop specialist product knowledge and build a long-term career within the automotive aftermarket industry.Job DescriptionAbout the RoleYou will:Respond to customer enquiries via phone and emailProvide product recommendations and technical adviceProcess customer orders accurately and efficientlyBuild strong relationships with customers and suppliersAssist with warranty enquiries and claimsSupport inventory and stock management activitiesAssist with warehouse operations when requiredWork closely with the team to deliver exceptional customer serviceQualificationsAbout YouTo be successful in this role, you will have:Previous customer service, internal sales or parts-related experienceA genuine interest in automotive products, vehicles or performance partsStrong communication skills and confidence speaking with customersExcellent attention to detail and organisational skillsThe ability to learn technical product information quicklyA positive, team-focused approachSound computer skillsHighly RegardedParts interpreting experienceSuspension, truck, heavy vehicle or aftermarket product knowledgeWarranty administration experienceWarehouse or inventory experienceAdditional InformationWhy Join Us?
Be part of Australia's leading automotive aftermarket groupWork with premium brands including KONIJoin a supportive team of four where your contribution is valuedDiverse role with opportunities to learn and develop technical product expertiseStable, growing business with long-term career opportunitiesIf you're a customer-focused professional with an interest in the automotive industry and enjoy working in a varied, hands-on environment, we'd love to hear from you.