Know how to build a outstanding customer relationship?
We're looking for someone to become the local face of TVH across our Darwin customer base.TVH is looking for a Customer Service Manager to join our Darwin operation, taking ownership of local customer engagement across a portfolio of key accounts.This is a field-based role for someone who enjoys being close to their customers.
You'll spend time at client sites and facilities, attend regular contract meetings, understand what matters to each customer and work closely with our Operations and Services teams to make sure we're delivering on our commitments.You'll be the person customers know they can call.
Whether it's following through on outstanding works, understanding a service issue, coordinating a variation or making sure the right people are connected internally, you'll help keep the relationship and service delivery moving.You'll also support the mobilisation of new and varied contracts and identify opportunities that naturally emerge through your customer relationships, connecting these with our Client Relationship Manager and Sales teams to progress.What You'll Be Doing
Managing local relationships across assigned customer accounts
Spending time with customers at their sites and facilities
Attending monthly contract and customer meetings
Staying across customer KPIs, outstanding works and service expectations
Working closely with Operations to resolve customer-facing issues
Supporting new contract mobilisations and tracking progress




Identifying opportunities for additional services and growth within existing customer relationships and progressing these with the appropriate internal teams
Forecasting upcoming work across your accounts
Identifying and escalating opportunities for additional services and growth
What You'll BringYour background may be in account management, customer service, facilities, service coordination or operations, ideally within a technical, trade, maintenance or service-based environment.You'll bring:
Experience managing customer relationships within a service or maintenance environment
Strong relationship-building skills and confidence engaging with customers face-to-face
An understanding of operational service delivery and how customer commitments translate into action
The ability to manage multiple customer accounts, priorities and competing demands
Strong communication skills with the ability to work effectively across customers and operational teams
Commercial awareness, with the ability to identify variations and potential growth opportunities
An understanding of work orders, quotes and contract variations
Strong organisation and follow-through, particularly when coordinating issues through to resolution
A current Australian Driver Licence
Why TVH?
TVH is a national technical services business operating across HVAC-R, HVAC Hygiene, Fire, Electrical, Hydraulic and associated services.You'll have the backing of a national organisation while building genuine relationships and visibility within our Darwin operation.If you enjoy being out with customers, solving problems and making sure the service experience matches the promise, we'd like to hear from you.

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