Job DescriptionWe currently have an exciting opportunity for a self-motivated Claims Officer to join our Claims team based in Tullamarine HQ on a full time basis.This role will be responsible for handling the backend administrative duties and proactively contacting customers regarding damagers.
The successful candidate will also be in charge of keeping accurate and complete file records for all customers which includes prepping files for recover.Your key duties and responsibilities will also include, but are not limited to:Investigating vehicle damage cases, advise probable outcome and communicate to customer and internal departmentsGathering and sorting relevant information in order to raise and process new claimsPreparing paperwork for refund/charge transactions or outsource recovery allocationDealing with telephone inquiries regarding claims and provide information as requestedMaintaining accurate file notes surrounding financial transactions and case developmentResponding to email queriesProactively resolve any issues that may inhibit the flow of workDeveloping a sound knowledge or Europcar Rental Terms and ConditionsEnsuring the customer is treated fairly and that the customer receives excellent service in accordance with company guidelinesInternal project management for best Claims practices on a quarterly basisNegotiate liability settlements with Insurers, Legal Representatives, Third Parties direct, Europcar Customers and Insurance Replacement Debt Recovery AgentsRecovery of Damage Liability Fees and lossesTo be considered, you should possess:Strong customer service skills and being able maintain a calm and professional approachExceptional level of communication skills,



both verbal and writtenKnowledge of Insurance Claims Management database or similarAbility to work in a fast paced setting and under pressure to meet deadlinesPossesses problem-solving skillsAbility to address customer complaints and resolve conflicts in the best interest of all parties involvedComputer literate is highly desirableProven ability to work in a team environmentWhat we offer you:A career in a globally recognised company that values its employeesManagement support to coach and mentor you along the way, only setting you up for successFree onsite parking and hybrid working arrangements availableRewarded with an inclusive and dynamic team environmentAccess to Employee Assistance Program and free premium subscription and unlimited access to the Calm app - the #1 app for mental fitness!
Discounted car rental - great discounts for staff, family and friendsGreat culture, working with an energetic and high performing teamAbout Europcar Mobility GroupEuropcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe.
"We help to change the way you move" is what we stand for and brings us together.
More than ever, we're committed to delivering simple, seamless, innovative solutions that make mobility easy, enjoyable and increasingly eco-friendly.To do this, we offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more,



on-demand or on subscription, relying on a fleet of more than ******* vehicles, equipped with the latest engines including an increasing share of electric vehicles.Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning, and Euromobil®, a German car rental player.
The Group also operates the "myEuropcar" platform for vehicle subscription.Customers' satisfaction is at the heart of the Group's ambition and that of our more than 9,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries (including 15 wholly owned subsidiaries completed by franchisees and alliance partners).
More info: Mobility GroupEuropcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe.
"We help to change the way you move" is what we stand for and brings us together.We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than ******* vehicles, equipped with the latest engines including an increasing share of electric vehicles.Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the ca
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📌 Claims Officer (Melbourne)
🏢 Europcar
📍 Melbourne