Regional Group Australia (RGA) are seeking an Accounts Receivable Collections Officer to focus on our Concrete and Quarries businesses in Victoria.This role involves managing outstanding accounts, ensuring timely recovery of payments from customers, performing bank reconciliations, maintaining accurate records, and liaising with internal teams to resolve payment discrepancies.The role requires strong communication and negotiation skills, attention to detail, and the ability to handle sensitive financial matters professionally.This is a full time permanent role based in Dandenong, with occasional travel as required to support debt recovery and financial reconciliation processes.Follow up on overdue paymentsNegotiate payment arrangements and establish payment plansMaintain records of customer interactions, agreements, and follow-upsEscalate delinquent accounts to management or external collection agenciesRespond to customer inquiries regarding account balances, payment terms, and discrepanciesProvide statements of account and relevant documentationBank Reconciliations & Financial Administration:Perform daily, weekly,



and monthly bank reconciliations to ensure all transactions are accurately recordedInvestigate and resolve discrepancies between bank statements and internal recordsAllocate payments received to the correct customer accounts and invoicesWork closely with the accounts receivable team to ensure accurate financial reportingAssist in processing refunds and credit adjustments when necessaryReporting & Compliance:Prepare and maintain reports on overdue accounts and collection effortsEnsure compliance with company policies and industry regulations related to credit and collectionsAssist in the preparation of aged debtor reports and cash flow forecastsSupport audits and provide relevant documentation as requestedCollaboration & Process Improvement:Work closely with internal departments such as Sales, Customer Service, and Finance to resolve payment disputes and enhance customer relationshipsContribute to the development of improved collection strategies and policiesIdentify opportunities to streamline collection processes and improve efficiencyKnowledge, experience, and attributes sought:Experience in debt collection, accounts receivable, or a related finance roleStrong understanding of bank reconciliations and financial transactionsExcellent communication and negotiation skillsAbility to handle difficult conversations with professionalism and empathyStrong attention to detail and problem-solving abilitiesProficiency in Microsoft Excel and accounting software (e.g., MYOB, Xero, Microsoft D365, or similar)Ability to work independently and within a team
#J-*****-Ljbffr

📌 Collections Officer (Victoria)
🏢 Maas Group
📍 Victoria