The primary objective of this role is to provide a high quality first point of contact for all GPs and patients.
The Medical Receptionist is required to provide a range of administration and support services to all clinicians and patients.Key responsibilitiesEnsure all patients and clinicians are received in a friendly, prompt, and helpful manner, either face to face or over the phoneAssess, allocate to triage, or escalation to clinicians if concerned about a patient on arrival, or a phone enquiryTake appropriate particulars and provide relevant information on bookings, appointments, doctor selection, allocations and waiting proceduresComplete patients visit by collecting fees, issue receipts and completing allocationsMaintain awareness of patient wait times and keep them informed of excessive wait time on or before arrival,



their progress in the queue and or offer alternatives where appropriateEnsure clinician appointment books are managed as per their requestsMonitor the environment to ensure the medical clinic is safe and well presentedMaintain a high level of accuracy when recording and maintaining patient, clinic, and service informationAbout youRelevant experience in reception, office administration or customer service roleWorking with Children's CheckIntermediate level of computer literacyModerate IT skills including basic computer setup, networking, and medical practice softwareAbility to communicate effectively; convey information, provide direction and instruction, negotiate agreement, and listenEasily build rapport and skilled credibilityBuild strong working relationships built on trust and respectEmpathetic and kindResponsive, solutions driven, resilient, collaborative, credible, and professional
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📌 Medical Receptionist (Sydney)
🏢 Paddington Doctors
📍 Sydney