About UsLake Imaging, founded in ****, has become the largest radiology provider in central and western Victoria, with more than 19 clinics providing a wide range of diagnostic imaging services to St John of God private hospitals, community-based clinics, and specialty centres in Melbourne, Ballarat, Geelong, and Warrnambool.About The RoleLocated in our Booking Centre in Geelong, you'll be the first point of contact for our patients.
If you enjoy working in a lively inbound call centre environment, this is the perfect role for you!
You'll use your superstar customer service skills to manage appointment enquiries and bookings.
Ideally, you'll have experience in the medical or radiology field, but if you're passionate about the health industry, we want to hear from you!
About The Benefits & CultureNot all call centre jobs are created equal!
This is a genuine chance to start or grow your career in the medical industry.
The Booking Centre team is a tight-knit group who go above and beyond to support our patients and live our company values every day.Permanent Full-TimeMonday–Friday, office hoursCareer development opportunitiesIn-house training providedWork with a values-based,



industry-leading medical imaging providerAbout The ResponsibilitiesAs a Booking Agent, you will:Take inbound calls and determine the required serviceHandle bookings and enquiries efficientlyNotify patients of pre-visit requirementsLiaise with technical and support staffQuote fees and Medicare rebate amountsBook appointments at the relevant siteAssist with other tasks as neededAbout YouExcellent communication & phone skills – articulate, empathetic, and a good listenerPrevious customer service or high-volume call centre experienceConfident using computers and quick to learn new systemsA proactive attitude to training and developmentHealth/medical reception experience (highly regarded)RIS/PACS systems experience (also highly regarded)Integral Diagnostics (IDX Group) supports a multicultural and diversity workplace.
We encourage Aboriginal and Torres Strait Islander Australians with relevant skills and experience to apply.Building a healthier world, by delivering the best health outcomes one patient at a time.
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📌 Booking Centre Agent (Geelong)
🏢 Integral Diagnostics (IDX)
📍 Geelong