Full-time Permanent ExperiencedPosted 06 Oct ****DescriptionAbout NorthfleetNorthfleet is a Western Australian transport and equipment business.
We run buses, trucks and heavy haulage out of five depots Osborne Park (head office), Hazelmere, Port Hedland, Karratha and Newman, supporting resources, civil and passenger transport clients across the state.Our ICT team is small, hands-on and trusted.
We own the whole stack rather than outsourcing it, which means you get real breadth, real ownership and real opportunity, not a ticket queue and a script.The RoleWe are looking for an experienced Service Desk Officer to be the front line of ICT support for the business.
You will resolve the majority of what comes in yourself, elevate what genuinely needs it, and take the lead on making recurring problems go away for good.This is a Perth-based role at Osborne Park, reporting to the Head of ICT.
Occasional travel to metro and regional depots is part of the job.What you will be doingFirst and second-level support across hardware, software, network and mobility issues for users at all five depotsAdministering our Microsoft 365 tenant - Exchange Online, SharePoint, Teams, Entra ID, Intune and endpoint complianceEndpoint build, deployment, patching and lifecycle management across laptops, desktops, tablets and mobilesUtilising AI technologies to improve our businessUser and licence administration, onboarding and offboardingSupporting in-vehicle and depot technology, telematics, tablets, printers, scanners and site connectivityMaintaining accurate ticket records, asset registers and knowledge base documentationParticipating in the ICT on-call rosterIdentifying recurring issues and driving the fix process,



automation or trainingWhat you will needSeveral years of experience in a helpdesk, service desk or desktop support role, working with limited supervisionMicrosoft 365 platform Demonstrable hands-on Microsoft 365 administration experience.
This is a core requirement, not a nice-to-have.
You should be comfortable in the M365 admin centres, Entra ID and Intune day to daySolid Windows 11 and Microsoft endpoint troubleshooting skillsWorking knowledge of networking fundamentals - DNS, DHCP, VLANs, VPN and Wi-Fi troubleshootingGenuine customer service ability, including the patience to support non-technical users across depots and worksitesWillingness and availability to participate in an after-hours on-call rosterAustralian work rightsCertificate IV or Diploma in Information Technology, or relevant Microsoft certificationsPowerShell scripting for administration and automationExperience with AIExperience supporting ERP platforms, ideally OdooExposure to transport, mining services, construction or similar operational industriesExperience supporting remote or regional sitesFamiliarity with telematics or in-vehicle monitoring systemsWhat is on offerA permanent role with real ownership and visible impact on the businessA small team where your work is seen and your ideas get heardExposure to a up-to-date stack Microsoft 365, Intune, Odoo, AWS, telematics and AI tooling, with support to build skills across itTraining and certification supportFree on-site parking at Osborne ParkVariety.
No two days on a transport and heavy equipment fleet look the sameNorthfleet is an equal opportunity employer.
We welcome applications from candidates of all backgrounds and strongly encourage applications from Aboriginal and Torres Strait Islander people.
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📌 Ict Service Desk Officer (Western Australia)
🏢 Rgit Australia
📍 Western Australia