Rivervale, Full Time, HospitalityVacancy Listing Dates 21/09/2026 to 19/10/2026Please Quote Reference Number *****Seeking a skilled Front Office Duty ManagerFull time opportunityOpportunity to work at Aloft Perth in RivervaleWe want YOU to create exceptional guest experience and outstanding service.Aloft Perth is located in Rivervale under Marriott International.We are currently seeking to appoint a qualified and experienced Front Office Duty Manager to join our team.Applicants must have a minimum two years' experience in a Front Office Supervisor, Duty Manager, Assistant Manager, or equivalent hotel operational leadership role, and hold an Approved Manager card.Duties and responsibilities:Manage day-to-day operations and ensure the quality and standards of the hotel are metAssist guests arriving and departing the hotel through the check in and departure processHandle general enquiries whilst providing a friendly, genuine service with each traveller experienceHandle complaints, settling disputes, and resolving grievances and conflicts by negotiating with relevant partiesSupervise staffing levels to ensure that guest service, operational needs and financial objectives are metBe an expert on the hotel and the surrounding area,



have a sense of the local to exceed guest expectationsBuild and strengthen relationships with existing and new travellers to enable future bookingsUnderstand the impact of the department's operations on the overall property financial goals and objectives and manage to achieve or exceed goalsApplicants will also have:Demonstrated experience independently managing hotel operations and acting as the senior leader on shift.Proven ability to lead, coach and hold teams accountable for service, performance and operational standards.Experience managing guest escalations, service recovery, conflict resolution and operational incidents.Strong understanding of Front Office systems, procedures, hotel compliance requirements and Marriott service standards.Ability to coordinate multiple departments to deliver operational, guest satisfaction and financial outcomes.Excellent communication, judgement and decision-making skills in a fast-paced environment.Availability to work a rotating roster including evenings, weekends and public holidays.When you join our A-Lister Team, you will get access to:Discounted Hotel Rates with other Marriott HotelsFantastic TeamGreat Salary of $81,286 + super + benefitsCreate a job alert for this search
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📌 Front Desk & Reception - Aloft Perth (Western Australia)
🏢 Aloft Perth
📍 Western Australia