The work we do mattersCyberCX, part of Accenture, protects and defends our customers and communities by providing the most comprehensive range of cyber security professional services in the region.With more than 1,400 team members across Australia, New Zealand, theUKand US, we are a leading force in cyber security, offering services from strategy, GRC, managed security services, cloud security, digitalforensicsand cyber education.Ifyou'reready to work with teammates that get you, a leader that supports you and customers that need you, thenyou'reready forCyberCX.How you will make an impactOwn and support customer cloud environments, troubleshooting issues and delivering solutions that keep critical systems online.Day to day you will:Address and resolve incidents and service requestsManage and develop relationships with customers, stakeholders and third parties/vendors.Manage and monitor all systems ensuring the highest levels of availabilityTake ownership of support request and releasesEnsure customers continue to follow the standard processCreate monthly customer status reporting on the monthly service agreementsProvision and configure cloud-based resources to manage customer environmentsBe proactive in customer environments,
applying skills and technical brillianceApply DevOps processes & methodologies as requiredSkills & QualificationsTertiary qualification in Computer Science or a related discipline desirableMicrosoft Azure and/or M365 certifications advantageousAt least 1 years' experience in IT engineering / operations or similar fieldAble to work autonomously and use initiative to achieve desired outcomesAble to explore recent challenges, and know when guidance from someone with more domain experience is requiredKnowledge in one or more of the following Microsoft Azure & M365 Security Services is ideal:Microsoft SentinelMicrosoft Defender SuiteMicrosoft Purview / Information ProtectionAzure/M365 Security WorkloadsAzure AD & Identity GovernanceModern Endpoint Management (Windows *******, Intune, AutoPilot, Enterprise Mobility)Microsoft Azure Cloud PlatformsMicrosoft Azure Application DevelopmentAzure DevOps or DevSecOpsAzure Security ServicesTerraformPlease note that due to the nature of this role, it is a mandatory requirement that all applicants are Australian citizens with the ability to hold an Australian Security Clearance.
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