Desktop Support Engineer Permanent Role SydneyYour new companyA leading global law firm with a strong reputation for delivering exceptional legal services and creative solutions to clients worldwide.
With a collaborative culture and a commitment to technology-driven service delivery, they continue to invest in modern workplace technologies to support their people and business operations.Due to ongoing growth, an exciting opportunity has become available for a Desktop Support Analyst to join their Sydney-based IT team, providing high-quality support across a fast-paced and professional environment.What you'll need to succeedExperience providing Level 1/2 desktop support within a Windows environmentKnowledge of PCs, laptops, printers, mobile devices, peripherals, and remote access technologiesExperience using ITSM platforms such as ServiceNow or similar ticketing systemsUnderstanding of Microsoft 365 technologies and end-user support best practicesKnowledge of VoIP, mobile, and internet technologiesExposure to networking equipment including switches, routers, and patch panelsExperience supporting Audio Visual (AV)



and meeting room technologiesFamiliarity with ITIL processes and Change Management principlesStrong troubleshooting, communication, and customer service skillsAbility to manage competing priorities and provide exceptional user supportWhat you'll get in returnPermanent opportunity with a highly regarded global organisationExposure to modern technologies and enterprise-scale IT environmentsCollaborative and supportive team cultureCareer development and ongoing learning opportunitiesOpportunity to work in a client-facing support environment where service excellence is highly valuedCompetitive salary and employee benefits packageFlexible and inclusive workplace cultureWhat you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to .
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📌 Desktop Support Analyst (Sydney)
🏢 Hays
📍 Sydney