Customer Experience & Support OfficerYour new company Join a well-established organisation dedicated to delivering high-quality services to the community.
This is an excellent opportunity to join a collaborative and customer-focused team where you'll play a key role in supporting day-to-day operations and ensuring exceptional service delivery.Your new role As a Customer Experience & Support Officer, you will provide both administration and customer support services within a busy department.
Working closely with a range of internal stakeholders, you will manage enquiries, prepare correspondence, maintain records, and assist with operational activities to ensure productive service delivery.Key duties will include:Managing customer enquiries and requests through to resolutionProviding high-level administrative supportMaintaining accurate records and databasesPreparing correspondence, reports, and documentationLiaising with internal and external stakeholdersSupporting day-to-day operational activities and process improvementsWhat you'll need to succeed To be successful in this role,



you will possess:Previous administration experienceStrong customer service and stakeholder management skillsExcellent written and verbal communication skillsStrong organisational skills with the ability to manage competing prioritiesHigh attention to detail and accuracyProficiency in Microsoft Office SuiteA proactive and team-focused approachWhat you'll get in return Competitive rate of $***** per hour + superFull-time hours, Monday to Friday (35 hours per week)Great work-life balance with no weekend workDiverse and engaging role with a mix of administration and customer service responsibilitiesSupportive and collaborative team environmentImmediate start availableTemporary contract through to October ****What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

📌 Customer Experience & Support Officer (Sydney)
🏢 Hays
📍 Sydney