IT Support Level 2 Engineer role with dynamic MSPIT Support Engineer (Level 2)HAYS Perth, WAHAYS is partnering with a well-established, mid-sized Managed Service Provider in Perth to recruit an experiencedIT Support Engineer (Level 2).
This is an excellent opportunity to join a rapid-paced MSP environment, supporting a diverse client base across a broad range of technologies.If you're a hands-on technical professional who enjoys solving problems, working across multiple environments, and delivering exceptional customer service, we'd love to hear from you.The RoleAs a Level 2 Support Engineer, you will provide remote and on-site support to a range of businesses, taking ownership of technical issues and delivering effective solutions across cloud, infrastructure, networking, and end-user technologies.Key responsibilities include:Providing Level 2 technical support across multiple client environmentsSupporting and administering Microsoft 365 technologiesManaging Azure AD / Entra ID environmentsDeploying and supporting Microsoft Intune solutionsConfiguring and troubleshooting networking equipment, including routers, switches, and wireless networksBuilding, configuring,



and deploying Windows Server environments from the ground upEscalating and resolving complex technical issuesMaintaining documentation and following service delivery processesWorking closely with clients to deliver an exceptional support experienceAbout YouTo be successful in this role, you will have: Previous experience working within a Managed Service Provider (MSP) environment Strong Microsoft technology experience, including:Microsoft 365Azure AD / Entra IDMicrosoft Intune Networking knowledge, including:Network configuration and troubleshootingRouters, switches, wireless networking, and firewalls Server administration experience, including:Windows Server installation and configurationActive DirectoryDNS, DHCP, Group PolicyVirtualisation technologies Excellent troubleshooting and customer service skills Ability to work effectively in a fast-paced, client-focused environmentWhat's On Offer?
Join a reputable and growing Perth-based MSPExposure to a wide variety of technologies and projectsSupportive team culture with ongoing learning opportunitiesDiverse client environment ensuring no two days are the sameCareer development and progression opportunities

📌 Level 2 Msp Engineer (Perth)
🏢 Hays
📍 Perth