Full-time Permanent Customer Service Team Leader Role in North Brisbane!
Are you an experienced customer service leader who thrives in a fast-paced trade and retail environment?
Do you enjoy coaching a small team, building strong customer relationships, and leading from the front?
This is an exciting opportunity to join a national supplier that supports businesses across the signage, graphics, and trade industries.
With a reputation for quality products, exceptional service, and a positive team culture, this organisation takes pride in helping their customers deliver outstanding results!
Your New Role As the Customer Service Team Leader, you'll be responsible for leading a busy customer service function within a trade retail environment.
Acting as the go-to person for both customers and team members, you'll provide hands-on leadership while ensuring a high standard of service across face-to-face, phone, and online channels.This is a role for someone who enjoys balancing people leadership with day-to-day customer interaction and operational support.Key responsibilities include:Leading, mentoring and supporting a small team of customer service professionalsCoordinating day-to-day customer service operations and workflowsMonitoring customer service performance and driving continuous improvement initiativesProviding assistance with customer enquiries, credits, and issue resolutionDelivering exceptional service to walk-in trade customers, phone enquiries and online customersProcessing and reviewing customer orders with a high level of accuracyWorking closely with warehouse, supply chain and interstate teams to ensure smooth order fulfilmentAssist with collecting and fulfilling orders from the warehouse when neededManaging customer expectations regarding stock availability,



deliveries and product informationHandling escalated customer concerns and problem-solving solutionsIdentifying opportunities to convert customer enquires into salesConducting outbound calls to past customers to re-establish relationships Managing key account relationships by understanding their requirements, anticipating needs and recommending productsBuilding and maintaining strong product knowledge and providing expert advice to customersWhat You'll BringWe're looking for a hands-on leader from a retail, trade, wholesale or customer service environment who enjoys developing people and creating positive customer experiences.To be successful, you'll have:Previous leadership, supervisory or team leader experience within a customer service, retail or trade environmentStrong experience managing customer enquiries in a fast-paced settingA passion for delivering outstanding customer service and supporting team successExcellent communication and relationship-building skillsThe ability to confidently handle customer issues and resolve problems effectivelyStrong administrative and organisational skills with exceptional attention to detailExperience working with trade customers, industrial products, electrical, signage, automotive, hardware or similar industries will be highly regardedA proactive and positive attitude with a willingness to lead by exampleWhat You'll Get in Return Competitive annual salary + SuperAttractive profit share program depending on store performanceOn-site parkingStable Monday to Friday with no weekend workJoin a well-established and highly regarded national businessLeadership opportunity with autonomy and responsibilityWhat You Need To Do Now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a current position, please contact us for a confidential discussion about your career.

📌 Customer Service Team Leader (Brisbane)
🏢 Hays
📍 Brisbane