Join a Big 4 Bank as a Customer Banking Consultant.
$*****/hr + super, hybrid and build a long-term career!
Start Date: 2nd November ****$***** Per Hour Plus SuperTemporary assignment with strong potential for permanencyHybrid working available after training and proficiencyMonday to Friday Full Time HoursOperating hours between 8:00am and 8:00pmState public holidays requiredLocation: Docklands, MelbourneLaunch your banking career with one of Australia's leading financial institutions.Are you passionate about helping customers, having meaningful conversations and making a genuine difference to people's financial wellbeing?
This is an exciting opportunity to join a Big 4 Bank as a Customer Banking Consultant, supporting customers through important financial decisions and helping them achieve positive financial outcomes.With multiple opportunities available, we're seeking customer-focused individuals who enjoy building relationships, solving problems and guiding customers through complex conversations.Your new company You'll be joining a leading Australian bank committed to improving the financial wellbeing of its customers and communities.This team plays a critical role in supporting customers with their everyday banking needs through personalised and meaningful conversations.
You'll receive extensive training, ongoing coaching and genuine career development opportunities within one of Australia's most recognised financial institutions.Your new role As a Customer Banking Consultant, you'll support customers across a range of everyday banking products and services while delivering exceptional customer experiences.Working within a dynamic contact centre environment,



you'll assist customers with:Financial wellbeing conversationsOpening accounts and term depositsPersonal loan applicationsCredit card applicationsCustomer identification and KYC requirementsManaging customer applications from start to finishDigital banking education and supportInbound and outbound customer contact (no cold calling)This is a highly conversational role where calls typically range between ***** minutes, allowing you to understand customer needs, identify suitable solutions and guide customers through important banking decisions.What you'll need to succeed We're looking for people with:Solid communication and customer service skillsEmotional intelligence and empathyThe ability to multitask across multiple systemsStrong attention to detail and problem-solving skillsResilience in a fast-paced environmentConfidence handling complex customer conversationsIdeal backgrounds include: Banking, contact centres, travel, hospitality, retail leadership, fast food management, reservations, membership sales and other customer-facing roles.Banking experience is highly regarded but not essential.
Candidates with Business, Commerce, Finance or Banking-related qualifications are also encouraged to apply.What you'll get in return Comprehensive onboarding and training programmeOngoing coaching and professional developmentHybrid working arrangements after trainingGenuine temp-to-perm opportunitiesCareer development pathways within bankingSupportive leadership and team environmentValuable experience with a Big 4 BankA role focused on customer outcomes rather than transactional salesWhat you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to , or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

📌 Customer Banking Consultant (Contact Centre) (Melbourne)
🏢 Hays
📍 Melbourne