Customer Support OfficerYour new company Join a well-respected organisation with a strong customer focus and a supportive team culture.
Due to increased demand, they are looking for multiple Customer Care & Administration Officers to provide vital support to their busy complaints team.
With full training provided and an immediate start available, this is a fantastic opportunity to secure a role through to the end of the year while gaining valuable experience in a professional corporate environment.Your new role Working within a high-volume customer complaints team, you will play a key role in supporting customers throughout the resolution process.
You will be responsible for making outbound calls to customers, gathering information, providing updates on complaint progress, and ensuring a positive customer experience.
Alongside customer interactions, you will undertake a variety of administrative tasks to support the wider team.Full training will be provided on systems, processes, and the role itself.Key ResponsibilitiesMake outbound calls to customers to gather information and provide updates regarding their enquiries or complaintsDeliver exceptional customer care and maintain a professional,



empathetic approachRaise and manage tickets within internal systemsGenerate and maintain reports using ExcelUpdate and maintain accurate customer records and documentationUndertake general administrative duties to support the complaints teamMonitor outstanding actions and ensure timely follow-up with customers and stakeholdersAssist with managing and reviewing customer feedback, including Google ReviewsWork collaboratively with internal teams to ensure customer concerns are addressed effectivelyWhat you'll need to succeed Previous customer service, contact centre, call centre, or administration experienceStrong communication and interpersonal skillsConfidence making outbound calls and speaking with customersIntermediate Microsoft Office and Excel skillsExcellent attention to detail and organisational skillsA positive, proactive, and customer-focused approachThe ability to manage multiple priorities in a busy environmentWhat you'll get in return $***** per hour + Super Immediate start available 4-month temporary assignment Monday to Friday, 8:30am - 5:00pm Pymble location Free shuttle bus to and from Pymble Station Full training provided Supportive team environment Valuable customer service and administration experience What you need to do now If you're an enthusiastic customer service professional with strong communication skills and are available to start immediately, we'd love to hear from you.
Apply today to be considered for this exciting prospect.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

📌 Customer Support Officer (Sydney)
🏢 Hays
📍 Sydney