Looking for a role that offers flexibility, purpose and the opportunity to make a genuine impact on customers?
Your new companyLooking for a role that offers flexibility, purpose, and the opportunity to make a genuine impact on the customer experience?
HAYS Canberra is proud to be partnering with Barbell Foods, one of Australia's fastest-growing meat snack brands.
Barbell creates high-protein, no-bulls#&t; meat snacks for health-conscious consumers and has built a reputation for quality products and a bold, authentic brand.
At Barbell, customer service is at the heart of the business.
Every interaction is viewed as an opportunity to strengthen customer relationships and bring the brand to life.
This is your chance to join a growing, ambitious team where your contribution will make a real difference.This permanent part-time role offers 15 hours per week across weekday mornings.
You'll spend your first month training in the Canberra office before moving to a hybrid arrangement, working three mornings in the office and two days from home.Your new roleAs the Customer Service Coordinator, you'll own the day-to-day customer experience across multiple channels.
You'll be responsible for responding to enquiries, resolving issues, identifying trends, and helping continually improve customer support processes.Working closely with the Marketing Manager and internal teams, you'll ensure customers receive timely, qualified, and personalised support.Key responsibilities include:Managing customer enquiries via email, phone, social media, reviews, and live chatCoordinating urgent order changes, cancellations, and customer requestsResolving customer concerns with a solutions-focused approachCommunicating proactively regarding shipping delays, backorders,



and subscriptionsEscalating product quality concerns and coordinating internal follow-upMaintaining help centre content, response templates, and support resourcesMonitoring customer feedback and identifying improvement opportunitiesAssisting with reporting on customer activity, response times, and service trendsEnsuring all interactions meet service standards and quality expectationsWhat you'll need to succeedYou enjoy helping people and take pride in delivering exceptional customer experiences.
You're organised, proactive, and communicate with warmth, professionalism, and attention to detail.To be successful, you'll have:Experience in customer service, administration, support, or customer-facing coordination rolesExcellent written and verbal communication skillsConfidence handling inbound phone enquiriesStrong organisational and time-management abilitiesThe ability to remain calm and professional in challenging situationsStrong problem-solving skills and customer focusExperience managing multiple priorities in a fast-paced environmentMost importantly, you'll see customer service as a long-term career rather than a stepping stone and enjoy making a positive impact through every customer interaction.What you'll get in returnPermanent part-time role working 15 hours per weekSalary of $31,600 + Super ($80,000 FTE equivalent)Hybrid working arrangement after trainingSupportive and collaborative team cultureOpportunity to join one of Australia's fastest-growing food brandsStrong work-life balance and long-term stabilityA role where your contribution directly influences the customer experience and business successWhat you need to do nowIf you're passionate about customer service and enjoy helping people, we'd love to hear from you.Click 'Apply Now' to submit your application or contact Emerina Marsh on for a confidential discussion.

📌 Part-Time Customer Service Coordinator (Canberra)
🏢 Hays
📍 Canberra