Customer Service Team LeaderYour new company This is an exciting opportunity to join a well-established and growing Australian business that supplies specialist equipment, materials and solutions to a broad range of commercial customers nationwide.
With multiple locations across the country and a reputation for quality, innovation and customer service, the business has built a loyal customer base and continues to invest in its people, products and future growth.Known for its collaborative and down-to-earth culture, the organisation fosters a work-hard, play-hard environment where initiative is recognised, success is shared, and employees are encouraged to contribute ideas and make an impact.Your new role Our client is looking for a Customer Service Team Leader for their growing branch in Melbourne's western suburbs.
This is a permanent, full-time chance suited to an experienced customer service professional who enjoys leading from the front and being actively involved in day-to-day operations.Reporting directly to the Branch Manager, you will oversee a small customer service team, while working closely with warehouse operations to ensure customers receive exceptional service and support.
This is a hands-on leadership role where you'll be expected to roll up your sleeves, assist customers, support your team and drive positive outcomes across the branch.Key ResponsibilitiesLead, coach and support a small customer service teamServe customers at the trade counter and provide outstanding serviceRespond to customer enquiries regarding products, stock availability,



pricing and deliveriesPrepare and follow-up quotations via phone and emailConduct proactive outbound calls to existing and previous customersProcess sales orders, stock transfers and customer requests accuratelyCoordinate closely with warehouse staff to ensure delivery expectations are metMonitor stock levels and analyse inventory reportsMaintain accurate customer and order information within the ERP systemContribute to a positive branch culture through leading by example.What you'll need to succeed Previous experience as a Customer Service Team Leader or Supervisor A strong customer-first mindset with the ability to build lasting relationshipsHands-on leadership style and willingness to work alongside your teamExperience in a retail, trade, manufacturing, distribution or customer service environmentStrong communication skills, both written and verbalHigh attention to detail and solid organisational skillsConfidence in learning technical products and systemsERP experience or the willingness to learn new systems quicklyAbility to manage competing priorities and support both reactive and proactive workloadsHonest, accountable and solutions-focused approach to workWhat you'll get in return Salary package up to $85,000 + SuperAnnual discretionary profit-share bonusPermanent Monday to Friday role (8:30am - 5:00pm)Stable and successful business with ongoing growthSupportive and collaborative team cultureOpportunity to develop your leadership career within a respected industry leaderComprehensive product and systems trainingWhat you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

📌 Customer Service Team Leader (Melbourne)
🏢 Hays
📍 Melbourne