Industry Leader seeks experienced scheduler and service coordinator to join their team Join a Global Leader.
Keep Customers Moving.The OpportunityAs the key link between customers, service technicians, and internal stakeholders, you play a vital role in delivering exceptional service experiences.
You'll be responsible for coordinating field service activities, scheduling technicians, managing customer enquiries, and ensuring all service work is completed efficiently and professionally.This is an ideal prospect for someone who enjoys problem-solving, building relationships, and being at the centre of a busy service operation.What You'll Be DoingCoordinating service bookings and technician schedulesManaging customer enquiries and service requestsLiaising with technicians, customers, and internal departmentsMonitoring job progress and ensuring timely completionAssisting with quoting, invoicing,



and service documentationManaging service records and maintaining accurate system dataPrioritising urgent breakdowns and responding to customer needsSupporting continuous improvement initiatives within the service teamWhat We're Looking ForExperience in Service Coordination, Scheduling, or Customer ServiceStrong communication and relationship-building skillsExcellent organisational and time management abilitiesAbility to prioritise and manage multiple tasks simultaneouslyHigh attention to detail and problem-solving capabilityExperience working in a technical, industrial, manufacturing, trades, or service-based environment is highly regardedProficiency across Microsoft Office and service management systemsWhat's In It For You?
Join a highly respected global organisationSupportive team culture and collaborative environmentStable, long-term career opportunityOngoing training and professional developmentCompetitive salary and employee benefits If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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📌 Service Scheduler (Melbourne)
🏢 Hays
📍 Melbourne