For most participants, the NDIS can feel like a maze.
You're the person who makes it feel manageable.As an Intake Officer with All Plan Management, you'll be the first real conversation many participants have about their NDIS journey — turning what could feel overwhelming into something clear, simple and sorted.
It's fast-paced, people-focused work that requires equal parts warmth and accuracy.
Get it right, and someone walks away feeling confident instead of confused.What you'll be doingConverting first conversations into same-day enrolments — making a complex process feel effortlessTalking to participants, families, carers and support coordinators every day, providing clarity when things feel confusingManaging eligibility, consent, plan data and CRM records with the accuracy that means nothing falls through the cracksExplaining plan management options in plain language so people can make informed decisions with confidenceIdentifying process improvements and speaking up when something could work betterFor most participants, the NDIS can feel like a maze.
You're the person who makes it feel manageable.As an Intake Officer with All Plan Management, you'll be the first real conversation many participants have about their NDIS journey — turning what could feel overwhelming into something clear, easy and sorted.
It's fast-paced, people-focused work that requires equal parts warmth and accuracy.
Get it right, and someone walks away feeling confident instead of confused.What you'll be doingConverting first conversations into same-day enrolments — making a complex process feel effortlessTalking to participants, families, carers and support coordinators every day, providing clarity when things feel confusingManaging eligibility, consent,



plan data and CRM records with the accuracy that means nothing falls through the cracksExplaining plan management options in plain language so people can make informed decisions with confidenceIdentifying process improvements and speaking up when something could work betterYou're the right person if...You've thrived in a fast-paced, customer-facing role where pace and accuracy had to coexistYou stay calm when others don't and explain complex things to stressed people without making them feel sillyYou take pride in the behind-the-scenes detail most people never notice but everyone benefits fromYou're organised, accurate and don't let things slip through the cracksYou don't know everything about the NDIS yet — but you're exactly the kind of person who willWhy All Plan ManagementWe exist to make the NDIS feel simple for the people who need it most and we've built a genuine reputation for delivering exactly that through genuine relationships, personalised support and a people-first approach.What makes us different is straightforward: no call centres, no queues, no being passed around.
When a participant or coordinator calls, a real person picks up — someone who knows them and their plan.
That standard starts with you, in this role, on day one.Monthly RDO - an extra 12 days of leave per yearWellness initiatives plus24/7 access to the Sonder wellbeing appAccess to an employee rewards hub providing savings and cashback across everyday purchasesEmployee recognition initiatives, including gift vouchers for Employee of the Month and service anniversariesEnjoy free Orbit World Travel Club membership - $100 travel voucher, exclusive offers and dedicated supportGenuine long-term career opportunities as Kanda continues to growWant to chat about this role?
Reach out to Chelsea – Talent Acquisition SpecialistEmail: ******: **************Kandais committed to creating and maintaining a child safe organisationWe're dedicated to building an inclusive environment where everyone feels safe, respected, and comfortable to be themselves.
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📌 Intake Officer (Queensland)
🏢 Kanda
📍 Queensland