SRG Hospitality | Sydney | Full-time, Permanent
A portfolio seat in a growing group, with the authority to set the standard and the backing to hold it.
We're appointing an Operations Manager to lead a cluster of SRG venues, reporting to our F&B; Director.
You'll own the results of your cluster: the guest experience, labour and cost, compliance, and the strength of the leaders running each floor.
You'll also have a direct line to the people deciding where the group goes next.
SRG Hospitality has 15 venues heading to 20.
Our portfolio includes Aqua Dining, Ripples, Sails Lavender Bay, Akti, Riva Rose Bay, The Nielsen, Ventuno, Noi and The Fenwick.
Each venue has its own personality, and all of them are held to one standard: hospitality that feels personal, generous and genuinely human.
Your job is to make sure that standard holds in every venue you lead, every service.
WHAT YOU'LL OWN
Standards that travel: SRG's service standards and operating rhythm executed consistently in every venue in your cluster, not reinterpreted venue by venueThe numbers: labour %, rostering against real trade, revenue and cost performance.
You understand them, explain them and move themYour Restaurant Managers: you coach, challenge and develop them into leaders who solve problems before they escape, and you build the next tier behind themPerformance recovery: spotting early warning signs and stepping in decisively to stabilise a venueCompliance: venues audit-ready at all times across NSW liquor licensing, RSA, food safety, WHS and award obligations under the Hospitality Industry (General) AwardOne team: working in close partnership with your Executive Chef counterpart so FOH and BOH run as oneInsight: a clear, honest read on your cluster for the F&B; Director, covering what's working, what isn't and what you're doing about it
WHO THIS ROLE IS FOR
We're open to two profiles:
Multi-venue operator:



you already run several sites and know how to drive consistency at scaleStep-up GM: you've led a large, complex venue in a premium or high-volume group and you're ready to take on a portfolio
Either way, you'll bring:
A track record of improving the commercial performance of the venues you've led, and you can show the numbersLeaders you've developed who have gone on to run venues of their ownStrong command of rostering, labour control and award complianceSolid working knowledge of NSW liquor licensing, RSA and WHS obligationsComposure in difficult situations, and the discipline to hold a standard when it's busy, short-staffed or inconvenientA leadership style that works from the floor, not the officeA current NSW RSA
WHAT SUCCESS LOOKS LIKE IN YOUR FIRST 12 MONTHS
Your venues deliver the same SRG experience regardless of who's on shiftLabour and cost are predictable and within targetYour Restaurant Managers are stronger, more autonomous and Any venue that wobbles is stabilised quickly and stays stableLeadership gets insight from you, not just reports
WHY SRG
Real influence: a family-owned, owner-led group where valuable ideas get heard and decisions move quicklyGrowth: fifteen venues heading to twenty, with new openings and a group that promotes its leaders from withinA portfolio worth leading: some of Sydney's best-loved waterfront and neighbourhood restaurantsDining benefits across the groupInvestment in your development
We live by four values: Heart, Ownership, Craft and Together.
If you lead that way already, you'll feel at home here.
THE HONEST BIT
You'll be in venues most days.
You'll work nights and weekends when trade demands it.
You'll step into difficult situations and lead from the front.
If that sounds like the job you want, we want to hear from you.
Applicants must have full working rights in Australia.
SRG Hospitality is an equal opportunity employer and welcomes applicants of all backgrounds, identities and abilities.
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📌 Operations Manager (Sydney)
🏢 Sydney Restaurant Group
📍 Sydney