Optix Australasia is seeking a motivated and technically minded individual to join our Operations team as a Support Technician Level 1.
This is an entry-level technical role that provides hands-on support across customers, hardware configurations, vehicle telematics, logistics, installations, and troubleshooting.
You will work alongside experienced technical professionals while supporting a range of technologies including GPS tracking, video telematics, fleet management systems, IoT devices, and vehicle safety solutions.
The Support Technician Level 1 provides essential first-line technical support, logistics coordination, and basic installation assistance.
This role supports a range of Company-supplied products that help customers implement and maintain effective safety programs within their organisations.Key responsibilitiesProvide Level 1 support via phone, email, messaging platforms and ticketing systemsPerform basic troubleshooting for hardware, software, connectivity, and installation-related issuesSupport the Installation Team by offering technical guidance and assistanceEscalate complex or unresolved issues to Senior Support Technician, external vendors, or managementOperate and maintain provisioning stations, FROOTI stations, test jigs, and backend tools (e.g., DriveCam, DOL)Perform device monitoring and generate routine operational reportsAssist with warehouse activities, including provisioning, minor repairs, and hardware/component handlingMonitor SIM/M2M portals, troubleshoot activation issues,



and track data usageCoordinate RMAs and carry out basic hardware fixes where appropriateWork collaboratively with Accounts, Client Experience, PMO, Installations, and Technical/Product teamsAbout youBroad understanding of computer systems, software applications, networking, and device connectivityAbility to support and maintain hardware, software, networks, and communication systemsStrong record-keeping and documentation skillsStrong interpersonal skills and the ability to work with diverse stakeholdersCompetent troubleshooting and problem-solving abilitiesInterest in technology and willingness to learn current systems and toolsStrong multi-tasking, prioritisation, and time-management skillsConfident verbal and written communication skillsAnalytical thinking paired with practical solution deliveryProficiency with PCs and Microsoft Office Suite (Word, Excel, Outlook, etc.)About usOptix Australasia is a company that provides a range of products that help customers implement and maintain effective safety programs within their organisations.
The Support Technician Level 1 works closely with the Senior Support Technician and Technical Services lead and reports to the Senior Operations Manager (APAC).
This position is predominantly office-based in Burleigh Heads, with occasional travel.Be careful - Don't provide your bank or credit card details when applying for jobs.
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📌 Support Technician Level 1 (Gold Coast)
🏢 Optix Australasia Pty
📍 Gold Coast