The first voice a client hears when something breaks.
Fast, calm, accurate triage that keeps small issues from becoming outages.ResponsibilitiesRespond to inbound tickets, calls and chat requests within agreed service levelsDiagnose and resolve first-line hardware, software and account issuesEscalate complex faults to the IT Analyst or Cybersecurity team with transparent contextKeep ticket records current so every issue has a traceable historyGuide non-technical users through fixes without the jargonWhat we're looking forPrior experience in a helpdesk, service desk or customer support roleFamiliarity with Windows, macOS and common productivity softwareCertificate or diploma in IT support (desirable, not required)
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📌 It Helpdesk Officer (Sydney)
🏢 Prestige Consulting Services
📍 Sydney
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