St Vincent's Private Hospital Toowoomba – Brisbane QLD$66,828 - $66,828 a yearFull time2d ago , from St Vincent's Private HospitalJob Description:Collections OfficerCare Services | Brisbane | Permanent, Full Time (38 hours per week)St Vincent's has been a leader in Australia's health and aged care landscape for more than 165 years.
Since our founders, the Sisters of Charity, opened our first hospital in ****, our services and nearly 30,000 people have been behind some of Australia's most important medical breakthroughs.We are a microcosm of Australia's health and aged care system and are uniquely positioned to lead and respond to our rapidly changing workplace.We are looking for a special kind of person — a St Vincent's kind of person.
Someone who puts excellence, compassion, connection and care for other people at the heart of everything they do.About the RoleWe are seeking a Collections Officer to support the financial sustainability of St Vincent's Care Services by managing resident and client accounts with professionalism, empathy and integrity.This role plays a vital part in ensuring aged care revenues are managed ethically and effectively, supporting continuity of care for residents while maintaining strong relationships with residents, families and internal stakeholders.
You will balance sound financial stewardship with a compassionate, person‐centred approach, recognising the sensitive circumstances often involved in aged care financial discussions.Reporting to the Collections Manager, this role operates with a high degree of autonomy and accountability within defined financial delegations.Please note, the salary for the position is $66,828 per annum plus superannuation.Key ResponsibilitiesManage assigned resident and estate accounts to support timely,



accurate and compliant collection of aged care feesEngage with residents, family members and representatives to resolve outstanding accounts in a respectful and values‐led mannerNegotiate and manage payment plans where appropriate, including monitoring compliance and follow‐upAddress objections, disputes and sensitive financial conversations with professionalism and sound judgementIdentify potential financial risk and assist in proactively managing and reducing aged debtCollaborate with operational, clinical and corporate teams to support effective end‐to‐end billing and collections processesSupport reporting and data insights related to collections activity, debts and payment trends as requiredMaintain accurate records and comply with relevant policies, procedures and regulatory requirementsContribute to continuous improvement of collections practices, ensuring alignment with St Vincent's mission and valuesWhat You Will BringEssentialExperience in accounts administration, collections, finance or a related roleStrong numeracy skills and attention to detailWell‐developed communication skills, with the ability to navigate sensitive conversations respectfullyA person‐centred approach aligned with the values of compassion,



dignity and careStrong time management skills with the ability to prioritise and meet deadlinesProficiency in Microsoft Office applications and the ability to learn new systems quicklyAbility to work both independently and collaboratively within a team environmentDesirableExperience within aged care, health, or a regulated environmentExposure to debt management or collections activitiesDemonstrated problem‐solving and critical‐thinking skillsAbility to build strong relationships with internal and external stakeholdersWhat Works For YouMeaningful work that directly supports the delivery of compassionate aged careOpportunity to make a tangible impact on financial sustainability and resident outcomesCompetitive salary packaging optionsDiscounted private health insuranceEmployee Assistance Program for staff and their familiesAccess to Fitness PassportSupportive, values‐driven workplace cultureOur CommitmentAt St Vincent's, we value inclusivity and diversity and acknowledge the importance of creating a work environment that is welcoming, safe, fair and impartial.
We encourage applications from people of all backgrounds.Pre‐Employment ChecksYour employment is conditional upon the completion of all required pre‐employment checks, including relevant immunisations, right‐to‐work verification and criminal history checks.Closing Date: 5 November *******:59pmReconciliation Action Plan:At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees.
As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.For further information, visit about-us/reconciliation or get in contact at ****** Reconciliation Action PlanCode of Conduct:View Code of Conduct
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📌 Collections Officer (Brisbane)
🏢 St Vincent's Health Australia
📍 Brisbane