About QuorekaQuoreka has a formidable presence in the vendor solutions market for metals, energy, and agriculture.
Catering to a wide range of asset classes, our company utilizes a cloud-based suite of CTRM and ETRM solutions enhanced by AI/ML technology, alongside Supply Chain Management and E-Sourcing products.
Today, we boast of extensive CTRM/ETRM expertise across softs, ags, fertilizers/chemicals, liquids, precious metals, concentrates, energy and much more.Quoreka is able to provide the industry with a very unique offering that meets the growing demands of commodity traders, energy merchants' miners, industrials to producers providing best-in-class functionality, user experience, technology and services.
Our product roadmap is innovation-centric, focusing on AI and delivering strong product value propositions with transparent short-term, medium-term, and long-term goals.
Quoreka has over 200 employees and offices across the UK, India, Australia, Switzerland and Canada, serving :100 customers globally across multiple commodity segments.Position/Title: Graduate Support EngineerQuoreka provides innovative commodity bulk material management systems to the mining and grain industries.
Our clients are large multi-nationals with a global presence in commodities markets, and their operations run around the clock.
We are looking for a Graduate Support Engineer to join our Adelaide-based team, to start immediately.In this entry-level role you will provide front-line support for our implemented systems and products, helping our clients achieve maximum possible uptime.
You will be part of a 24/7 rotating on-call support roster, alongside business-hours support,



and will work closely with our Engineering and project delivery teams.
Full on-the-job training is provided.Key ResponsibilitiesProvide Tier 1 phone support for client systems as part of a 24/7 rotating on-call roster, including after-hours, weekends and public holidaysHandle email and ticketed support requests as Tier 1 support during business hoursRespond to and resolve support requests within the timeframes set out in client support agreementsLog, record and categorise all support requests, and track each item through to completionAnalyse, reproduce and document defects raised through support channels, escalating to the Engineering team where requiredResolve support defects, or test rectifications of defects received from the Engineering teamUndertake regression testing of product releasesAssist with preparing and delivering releases to production environments, including release artefactsPrepare reporting on support items and contribute to support documentation and knowledge articlesCompetencies, Experience And KnowledgeBasic understanding of control system architectures, PLC system design and programming techniquesBasic knowledge of the processes involved in the design,



implementation and commissioning of automation systemsUnderstanding of relational databases and Structured Query Language (SQL), and basic scripting skillsStrong analytical, troubleshooting and problem-solving skillsExcellent written and verbal communication skills, and the ability to interact professionally with a diverse group including site operators, engineers, electricians and subject matter expertsA calm, customer-focused approach when working under pressureStrong time-management, documentation and reporting skillsAbility to work independently and as part of a teamWillingness and availability to participate in a 24/7 rotating on-call support rosterCompliance with client Drug and Alcohol policies and other HSE/WHS requirementsExperience in the following would be highly regarded but NOT essentialWork placements, internships or vacation work in a control systems, automation, IT or support roleExposure to IEC ***** programming standards, or PLCs such as ISaGRAF, Beckhoff, GE Fanuc, Schneider and Allen-BradleyKnowledge of XML standards and toolsKnowledge of .
NET / C# or Delphi, or experience troubleshooting applicationsKnowledge of industrial communications standardsSome exposure to the mining or agribusiness industriesExperienceThis is a graduate-level role: no minimum years of industry experience are required.
Comprehensive on-the-job training is provided, including training for on-call support duties.EducationRelevant tertiary qualification, recently completed or nearing completion (i.e. Electrical / Mechanical / Mechatronics / Robotics / Computer or Information Science)Job LocationAdelaide, Australia
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📌 Graduate Support Engineer (Adelaide)
🏢 Quoreka
📍 Adelaide