Service Delivery Team Leader – Home CareLocation: Zion - Gympie, QLDPosition: Full Time (office based) - requires regular travel between Gympie and Kingaroy Home Care sitesRemuneration: $***** p/hour + Super + Salary Packaging + Employee Discounts and BenefitsLead a team.
Make an impact.
Deliver care that truly matters.At Lutheran Services, we support our clients to live with dignity, independence and choice.
We're seeking an experienced and people-focused Service Delivery Team Leader to support the Service Manager in guiding our Home Care Support Worker team and ensuring every client receives high-quality, person-centred care.This is your opportunity to combine leadership, operations and purpose in a role where what you do every day genuinely matters.About the Role:As a Service Delivery Team Leader, you'll lead and support a team of Support Workers, focusing on their roles, duties and day-to-day responsibilities in delivery high quality Home Care services.Working closely with the Service Manager and wider care team, you'll ensure services are well-coordinated, compliant, and aligned to each client's individual needs - all while building a positive and high-performing team culture.Key Responsibilities:Lead and support your teamCoach, mentor and develop Support WorkersFoster a collaborative, engaged and high-performing team cultureSupport recruitment, onboarding and ongoing trainingDeliver high-quality, person-centred careOversee daily operations and assist with rostering, scheduling and workforce planningEnsure services align with client care plans and expectationsSupport staff to deliver safe,



respectful and professional careDrive quality and continuous improvementMonitor service quality and respond to client feedback and concernsConduct supervision, observations and performance reviewsIdentify and implement improvements to processes and outcomesBuild strong relationshipsDevelop trusted relationships with clients, families and internal teamsAct as a key point of contact for service-related queries and escalationsEnsure compliance and safetyMaintain accurate documentation and reportingPromote a safe working setting and support WHS practicesAbout You:You're a confident and capable leader who thrives on supporting teams and delivering quality care.You'll bring:Previous leadership experience (within home care, aged care or community services)Diploma in Aged Care (or equivalent)Strong organisational skills and ability to manage competing prioritiesExperience in rostering, workforce coordination or service deliveryExcellent communication and relationship-building skillsA proactive, solutions-focused approachYou'll also hold (or be willing to obtain):National Police CheckWhy Join Lutheran Services?
Be part of a purpose-driven organisation guided by our values of Empowerment, Integrity, Kindness and InnovationJoin us at an exciting time — we're on a 5-year growth journey, creating new opportunities, strengthening our services, and investing in our peopleSalary packaging – increase your take-home pay (up to $18,550 tax-free)Employee discounts – including health insurance, utilities, retail and moreEmployee Assistance Program – support for you and your familyLearning & development support – grow your career and leadership capabilityBe careful - Don't provide your bank or credit card details when applying for jobs.
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📌 Service Delivery Team Lead - Gympie & Kingaroy (Queensland)
🏢 Lutheran Services
📍 Queensland