$***** casual rateMonday to Friday 9.00am-5.00pmSalesforce experience beneficialDerrimut LocationThe overall purpose of the position is to effectively support the Customer base of a large liquor business by meeting the agreed service levels.
You will be required to professionally process inbound customer service calls, ensure delivery of a consistent and high-quality customer experience and be proactive in identifying business improvement opportunities.The ideal candidate will be required to obtain and evaluate all relevant information to handle inquiries and complaints, to act as the communication conduit between our customers and our business partners,



suppliers and service providers.Areas Of AccountabilityResponding to online and phone enquiries in a timely and professional mannerPerforming bookings and schedules for customers and delivery driversFollowing up on deliveries and ensuring DIFOT is adhered toAssisting Customers with claims relating to damages, breakages and/or incomplete goodsCreate solid relationships with customers and offering quick and responsive updatesLiaise with the warehouse staff in regards to damage claimsDocument all claims and enquiries into the company databaseRepresent the company in a professional and positive manner at all timesGeneral support duties as required with the rolePreferred Experience And QualificationsStrong knowledge of MS Office SystemsSalesforce system knowledge an advantageExceptional verbal and written communication skillsCertificate in Business Administration or similar a benefit but not essentialLP Consulting Services | labourpower-consulting-services
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📌 Customer Service Officer (New South Wales)
🏢 Consulting Services
📍 New South Wales