Business Analyst - Managed Service ProviderSydney CBDPermanent roleDo you want real ownership of how a business runs?
This Sydney-based managed service provider is looking for an experienced Business Analyst to take charge of its workflows, systems and processes and make them work efficiently for the business.
If you're a self-starter who is comfortable talking process and solutions with stakeholders at every level, this role offers the autonomy to make a visible difference.Responsibilities include:Reviewing workflows, processes, compliance and SLAs, then recommending how systems can better support the businessTaking ownership of the SharePoint environment, including redesign, structure, maintenance and ongoing improvementsSupporting the sales-related aspects of the ERP platformEngaging stakeholders to understand current processes and challenges, then gathering, analysing and documenting business and functional requirementsProcess mapping and optimisation across IT systems, finance operations and insurance requirementsAnalysing operational, service, financial and customer data to identify trends,



run root cause analysis and recommend practical solutionsDriving testing and implementation, and supporting business cases, cost-benefit analysis and impact assessmentsHelping modernise customer-facing platforms and working with vendors and technology partners through deliveryExperience needed:5+ years in a Business Analyst, Process Analyst, Service Analyst or similar roleDelivery experience on technology transformation programs, ideally with exposure to ERP and/or CRM platformsProven ability to gather, document and validate business requirementsStrong analytical and problem-solving skills, with the ability to interpret data and make transparent recommendationsExperience analysing and improving business processes and workflowsConfident facilitating workshops, meetings and stakeholder discussionsUnderstanding of ITIL and project delivery frameworksStrong report, presentation and business documentation skillsManaged services, IT services or service delivery experience is highly regarded but not essential
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📌 Business Analyst (Sydney)
🏢 Ambition Group
📍 Sydney