Warranty Manager - Australia & New Zealand
Est.
**** Cadillac RV is a leading provider of premium caravan solutions across Australia and New Zealand.
With a commitment to quality, innovation and exceptional customer service, we pride ourselves on delivering outstanding products and support to our valued clients.
Our reputation is built on reliability, craftsmanship and a genuine passion for the caravanning lifestyle.
We are seeking a talented individual who shares our values and are keen to contribute to our continued success and growth across the region.
About the role
We are seeking a Warranty Manager for Australia & New Zealand to join our growing team at our Somerton VIC office on a full time basis.
This is a strategic position within our Aftersales Management function, playing a pivotal role in managing warranty operations and maintaining solid customer relationships across both territories.
The Warranty Manager will be responsible for overseeing all warranty claims, customer satisfaction and support processes, ensuring we deliver exceptional service standards that protect our brand reputation and enhance customer loyalty.
This role reports to the director and is integral to achieving our regional business objectives.
Key responsibilities
Managing and processing warranty claims efficiently and effectively across Australia and New Zealand, ensuring compliance with warranty terms and conditions
Developing and maintaining strong relationships with customers, dealers and internal stakeholders to resolve warranty-related issues and concerns
Monitoring warranty performance metrics and analysing trends to identify opportunities for improvement and cost management




Coordinating with product teams and suppliers to address recurring warranty issues and support continuous product improvement
Preparing comprehensive warranty reports and documentation for management review and strategic decision-making
Implementing warranty policies and procedures whilst ensuring consistency across both territories
Providing expert guidance and support to customers and dealers regarding warranty coverage, claims processes and entitlements
Managing warranty budgets and forecasting to support financial planning and business objectives
Liaising with logistics and distribution partners to ensure timely processing of warranty replacements and repairs
Maintaining detailed records and databases for warranty tracking, customer communications and compliance purposes
What we're looking for
Proven experience in warranty management, account management or a similar customer-focused role within the caravan industry
Strong knowledge of warranty processes, insurance claims handling and product liability frameworks
Excellent relationship management skills with the ability to liaise effectively with customers, dealers and internal teams across two territories
Demonstrated proficiency in managing multiple priorities and meeting deadlines in a fast-paced environment
Advanced analytical skills with the ability to interpret data,



identify trends and make informed recommendations
Strong written and verbal communication skills with the ability to communicate clearly with diverse stakeholders
Proficiency in using warranty management systems and Microsoft Office applications
Problem-solving mindset with a focus on delivering positive customer outcomes
Knowledge of Australian regulations relating to consumer protection and product warranties is highly desirable
Experience working across multiple locations or time zones is advantageous
A relevant qualification or certification in warranty management, account management or customer service is preferred
What we offer
Cadillac RV is committed to creating a rewarding work environment where our team members can thrive.
We offer competitive remuneration packages commensurate with experience and qualifications.
Our employees benefit from a supportive workplace culture that values professional development, teamwork and innovation.
We provide opportunities for career growth and advancement within our expanding organisation.
We recognise the importance of work-life balance and offer flexible working arrangements where feasible.
Our comprehensive benefits package includes access to professional development programmes, employee wellbeing initiatives and industry-related discounts.
We foster an inclusive workplace where diversity is celebrated and all team members are supported to perform at their best.
We encourage applications from individuals of all backgrounds and are committed to providing a positive recruitment experience for all candidates.
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📌 Warranty Manager - Australia & New Zealand (Melbourne)
🏢 Cadillac Caravans
📍 Melbourne