AOD Client Outcome FacilitatorPay: $***** per hour + shift loading + superLocation: CairnsEmployment Type: Perm PT shift-basedTradewind Australia is partnering with a respected, well-known not-for-profit organisation to recruit a compassionate and driven Client Outcome Facilitator also known as a Alcohol and Other Drugs support worker.
This is an opportunity to do meaningful, hands-on work supporting individuals through complex life circumstances - helping people rebuild stability, confidence and connection.If you're someone who values relationships, advocacy and practical impact, this role allows you to see the difference your work makes every day.About the RoleAs a Client Outcome Facilitator, you will provide holistic, end-to-end case management, advocacy and practical support to clients engaged in the AOD program.
You'll walk alongside people at different stages of their journey - listening, supporting, problem-solving and helping them move toward greater independence and wellbeing.
This role is ideal for someone who enjoys variety, relationship-based work and real-world impact, while working within clear frameworks, policies and service agreements.BenefitsEmployment with a large, respected not-for-profit organisationVaried shifts with applicable shift loadingSupportive, values-driven team and meaningful workKey ResponsibilitiesProvide holistic, end-to-end case management and client support, tailored to individual needs across the client journeyConduct initial and ongoing client assessments, including screening, risk assessment and safety planning where requiredDevelop,



implement and regularly review client-centered case management plans in line with organisational policiesDeliver practical and emotional support that builds confidence, life skills and independenceProvide advocacy, information and referral support, helping clients access services and strengthen community connectionsMaintain accurate documentation and professional practice, contributing to a secure, compliant and high-quality service environmentWhat You'll BringEssentialMinimum Certificate III in Community Services or a related qualification(or AOD tertiary qualification within drug and alcohol programs)Experience in support work, case management or a similar community services roleA strong understanding of client-centered practice, risk management and confidentialityExcellent communication, organisation and relationship-building skillsA genuine commitment to advocacy, dignity and respect for people experiencing disadvantageDesirableExperience working in community services, AOD, rehabilitation or aftercare settingsConfidence working within structured programs, policies and guidelinesA passion for working with peopleCommitment to Child Safety, Inclusion and to be an equal opportunities employerTradewind Australia is committed to the safety, wellbeing and inclusion of all children and vulnerable people.
We strongly encourage applications from individuals of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, and those from culturally and linguistically diverse communities.All successful applicants will undergo reference checks, identity verification and Working with Children Check and further compliance requests pending the organisation's requirements.
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📌 Aod Client Outcome Facilitator - Cairns (Queensland)
🏢 Tradewind Australia Pty
📍 Queensland