Work Setup: Fully office-based for initial 4-week training, moving to 3 days office / 2 days WFHDuration: 6-Month Contract ( October **** - April ****)Pay Rate: $*****/hr + SuperLocation: Melbourne CBDWork Setup: Fully office-based for initial 4-week training, moving to 3 days office / 2 days WFHDuration: 6-Month Contract ( October **** - April ****)About the OpportunityWe are recruiting on behalf of a major general insurance provider for dedicated Customer Service Consultants to join their high-performing Melbourne CBD team.If you bring solid general insurance experience and excel in a fast-paced environment, this role offers an ideal balance of hybrid flexibility, structured support, and wide-ranging daily tasks.What You'll Be DoingYou will manage member interactions across multiple channels:Inbound Phone Service (60%): Assist members with policy enquiries, coverage details, and new policy setups.Workflow & Written Requests (20%): Process email submissions, online referrals, and social media queries through internal workflow systems.New Business & Sales (10%): Handle inbound enquiries from prospective members looking for new coverage.Outbound Support (10%):
Complete non-sales follow-ups to ensure documentation and enquiries are fully resolved.Hours & LocationOperating Hours: Rotating shifts between 8:00 AM - 8:00 PM , Monday to Friday.Training & Buddying: 2 weeks of full-time in-office training and hands-on buddying with experienced team members in Melbourne CBD to set you up for success.Hybrid Split: 3 days in the Collins Street office, 2 days working from home.Key RequirementsInsurance Experience: Prior background in general insurance (policy admin, claims, or contact centre) is essential.Communication: Clear, articulate verbal phone skills and concise written communication.Tech Proficiency: Comfortable navigating workflow platforms, CRMs, and multiple screens simultaneously.Availability: Able to start on 26 October **** and work a rotating 8am-8pm roster.At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all.
We actively encourage applications from any background.
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