Full Time Permanent role based at BlackburnSalary (SCHADS Level 3) + super + Salary packagingIncrease take-home pay with access to $15,900 salary packing benefitsHybrid WFH up to 2 days per week.Your new roleAs a Consumer Liaison Officer you will provide support to teams and programs as required, by performing a wide range of administrative and customer service tasks.
This includes acting as the liaison between clients, program teams and vendors, by answering incoming phone calls and queries relating to client services, actioning of all Planning Officer, client directed, or service provider requested changes to service delivery times, dates/days and support worker changes, and undertaking other administration processes and functions.You will be highly adaptable,
able to manage competing priorities, and capable of multitasking in a rapid-paced environment while maintaining a high standard of customer service, accuracy, and professionalism.Your skills and experienceDemonstrated experience in a customer service or administrative role (essential)Experience in providing highly effective administrative support in a busy environmentExperience in a human services organisation is desirableManaging high volume of telephone and online customer service and supplier queriesView the position description here.
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