The Crown Clinic is seeking a warm, professional and highly organised Patient Liaison & Receptionist to join our Melbourne clinic in South Yarra.
As the first point of contact for many of our patients, you will play an important role in creating a welcoming, organised and positive clinic experience from the moment a patient makes an enquiry through to their appointment.
This is a front-of-house reception and administration role, suited to someone who enjoys working with people, is confident communicating with patients and can manage multiple priorities in a fast-paced clinical environment.Key responsibilitiesWelcoming patients and providing a warm, professional reception experienceAnswering incoming phone calls and responding to patient enquiries via emailManaging new enquiriesManaging the clinic diary and consultation bookingsConfirming appointments and following up with patients as requiredLiaising with existing patients and assisting with general enquiriesSupporting the patient journey from initial enquiry through to treatment and follow-upManaging correspondence and maintaining accurate patient recordsAssisting with FUE booking administration, including confirmations, documentation, quotations, and follow-up appointmentsLiaising with the Clinic Manager and wider teamAbout youPrevious reception, administration or customer service experience, ideally within a medical, cosmetic, healthcare or professional services environmentExcellent communication skills, both face-to-face and over the telephoneA warm, friendly and professional mannerStrong attention to detail and excellent organisational skillsThe ability to multitask, prioritise and use initiativeConfidence working independentlyStrong computer and technology skillsExcellent written English, spelling and grammarA genuine interest in providing an exceptional patient experienceA friendly and skilled working environmentCasual position, Monday–Thursday, approximately 9am–1pm, with some flexibility around hours
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