Reception & Bookings Team Member - Dog and Cat Boarding Kennels MALAGAReception & Bookings Team Member - Pet BoardingJulie's Boarding Kennels & Cattery | Malaga | CasualWe are seeking an experienced Reception & Bookings Team Member to join our busy boarding office in Malaga.This is a varied, practical role combining customer service, bookings, administration and animal handling.
You will need to communicate clearly, maintain accurate records and manage competing tasks calmly during busy periods.Confidence in handling unfamiliar animals is essential.About the RoleHandling enquiries and bookings by phone and email.Providing friendly, professional service to clients.Coordinating pet admissions and departures, including handling animals and liaising with kennel staff about pet placement.Managing customer records and reservations using our custom-built software.Accurately maintaining vaccination information, pet health records and customer details.Providing clients with accurate updates and feedback about their pets' stay, in consultation with kennel staff.What We're Looking ForProven experience in administration,



bookings or customer service.Confidence handling unfamiliar animals; previous animal-handling experience is an advantage.Sound knowledge of Microsoft Outlook and general computer systems.A personable approach to customer service and a calm, courteous manner under pressure.Strong organisation, time management and attention to detail.Reliability, professionalism and the ability to work cooperatively with the team.Confidence learning new software and following established procedures.Hours and AvailabilityAvailability for weekday shifts and Saturday mornings is essential.Normal working hours are:Monday to Friday: 8:00 am-3:00 pm, with possible extension to 4:00 pm.Saturday: 8:00 am-12:00 pm, with possible extension to 1:00 pm.Start and finish times may vary depending on operational requirements.
With two office team members in place, there is scope for a rotating roster, potentially including every second Saturday off and/or a weekday off per week.What We OfferA starting rate of $32-$35 per hour, depending on training and experience.Consistent rostered hours in a casual position.Full onsite training in our systems and procedures.A long-term prospect for the right person.An experienced, friendly team in a family-run business with more than 38 years in the industry.
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📌 Reception & Bookings Team Member – Dog And Cat Boarding Kennels Malaga (Western Australia)
🏢 The JBK Family Trust
📍 Western Australia