About UsAt Aussie Broadband, things are done a little bit differently.
Our goal is to be the telco people love – customers, team members, shareholders and all stakeholders.
We do this by living and breathing our values in everything we do, that's the Aussie way.
As a B Corp Certified company, we hold ourselves to the highest standards for social and environmental performance, transparency, and accountability.
We're proud to have been named one of Australia's Top Employers by HRD magazine.
Listed on the Australian Stock Exchange (ASX: ABB), the Aussie Broadband Group collectively supplies more than 1 million telecommunications services, operates two Tier 1 voice providers in Australia and owns fibre infrastructure.
Our culture is built on five values that guide everything we do: Don't be ordinary, be awesome | Think BIG | No bullsh*t | Be good to people | Have funAbout the RoleIn this role, you will provide first-class support to our residential customers.
We will give you all the training you need to be able to help our customers and progress your career.
This is a call-centre based role - you will be taking inbound calls and help with anything from basic troubleshooting to fault finding.
We want to empower you to problem solve and deliver our customers the best experience possible.What You'll DoWork 8‐hour shifts in our call centre on a rotational roster between 8am and 12am, Monday to Sunday, including public holidays.




All team members are required to commit to up 37.5 hours per week.An interest in learning about the telco industry (experience is helpful but not essential)A genuine curiosity about IT and technologyA background in accounts or customer serviceConfident computer skills and comfort with basic data entryWarm, explicit communication with a collaborative, empathetic approachWhat You'll BringCreating positive customer experiences while meeting service standardsSupporting customers with account and technical enquiries across multiple channelsManaging calls with care and attentionGently troubleshooting non‐service‐related issuesNavigating challenging conversations professionally and escalating when neededFollowing supportive help desk processes, account procedures, and privacy guidelinesWhy Join UsAt Aussie Broadband, we celebrate difference and are committed to creating an inclusive workplace where everyone can bring their whole self to work.
As a proud Equal Opportunity Employer, we support and celebrate diversity every day it's just one of the ways we live our value of "Be good to people."
We also give back to the communities we serve through our Pledge 1% commitment, community sponsorship programs, and paid community service leave for all staff.The Good Stuff26 weeks paid parental leave for permanent employees,



for both primary and secondary caregivers (in addition to any government-paid leave)Discounted internet up to the value of $109 per month20% off Mobile servicesFitness Passport for access to multiple gyms and pools across AustraliaFlexible working arrangementsEmployee Assistance Program (EAP)Discounts with Specsavers, HCF, and many moreMonthly rewards and recognitionInternal training and development resources to support your career growthYearly Aussie merch allowanceCompany OverviewAussie Broadband is an Australian operated telecommunications company that was formed in **** and is based in Morwell Victoria, Australia.
The company's main focus is nbn (NBN) subscription plans and bundles to residential homes, small businesses, not-for-profits, corporate/enterprise and managed service providers.
As a licensed carrier, the company provides these services through a wholesale agreement with NBN Co, a mix of leased backhaul infrastructure from third parties and its own network equipment.
The company also offers a range of other telecommunications services including VoIP, mobile plans and handsets, entertainment bundles through its partnership with Fetch TV and connections through its own fibre, the OptiComm network and its white label platform.
With its acquisition of Over the Wire, the company is also a Tier 1 voice provider, and offers a range of tailored cloud, connect and collaborate solutions to business, government and enterprise customers.ContactFor questions, reach out to .
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📌 Customer Service Consultant (Melbourne)
🏢 Aussie Broadband
📍 Melbourne