CSC Commonwealth Superannuation Corporation – Canberra ACTCasual/TemporaryRemote8d ago , from CSC Commonwealth Superannuation CorporationTraining:Full-time attendance required up to 2 weeks (online)Location:We are open to all locations across Australia with a suitable home office - those in regional areas are encouraged to applyHours: Work patterns will vary from week to week, making it ideal for someone seeking flexibilityAbout the roleAt CSC, we support current and former Australian Government and Defence employees through some of life's most important moments.
As a Customer Engagement Assistant,
you'll help deliver a positive and professional experience for our customers by providing timely support across phone and email channels.You'll be the first point of contact for CSC's members, helping them make sense of their super and providing explicit, caring guidance.
Whetherit'sa question about their balance, a benefit, or insurance,you'llbe there to support them with empathy,confidenceand clarity.Whatyou'lldoRespond to inbound customer calls and emails with professionalism and careProcess routine updates to customer recordsIssue standard customer documents and correspondenceAssist customers with website access and general enquiriesMaintain accurate records of customer interactions
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