Job Description
WFH Live Chat Customer Support Agent - PT/FT
E Moto USA is seeking an Entry Level Live Chat Customer Support Agent to join our customer experience team in Ascot Vale.
This remote position is available on a part-time basis, offering the flexibility to work from home while supporting customers across Australia.
As a Live Chat Customer Support Agent, you will be the first point of contact for customers seeking quick, friendly, and accurate assistance through our online chat platform.
In this entry level remote role, you will help customers with product questions, order updates, and general enquiries, ensuring every interaction reflects the high standards of service E Moto USA is known for.
You will work closely with our support and operations teams, using live chat tools to resolve issues in real time and create positive customer experiences that build loyalty and trust.
This part time position offers an hourly salary range of $25 - $45 AUD, with flexible scheduling suited to candidates based in Ascot Vale and surrounding areas who are looking for a work-from-home customer support opportunity.
Description
E Moto USA is seeking an Entry Level Live Chat Customer Support Agent to join our customer experience team in Ascot Vale.
This remote position is available on a part-time basis, offering the flexibility to work from home while supporting customers across Australia.
As a Live Chat Customer Support Agent, you will be the first point of contact for customers seeking quick, friendly, and accurate assistance through our online chat platform.
In this entry level remote role, you will help customers with product questions, order updates, and general enquiries, ensuring every interaction reflects the high standards of service E Moto USA is known for.
You will work closely with our support and operations teams,



using live chat tools to resolve issues in real time and create positive customer experiences that build loyalty and trust.
This part-time position offers an hourly salary range of $25 - $45 AUD, with flexible scheduling suited to candidates based in Ascot Vale and surrounding areas who are looking for a work-from-home customer support opportunity.
Responsibilities
Respond to customer enquiries promptly and professionally through live chat
Provide accurate information about products, orders, shipping, and services
Resolve customer issues and complaints with patience and empathy
Escalate complex or unresolved matters to the appropriate team members
Maintain detailed and accurate records of customer interactions
Follow up with customers to confirm that issues have been resolved
Meet response time and customer satisfaction targets
Collaborate with colleagues to share knowledge and improve support processes
Stay up to date with products, promotions, and company policies
Identify recurring customer concerns and report them to supervisors
Uphold company guidelines and brand voice in every chat conversation
Participate in training sessions to build product and service knowledge
Requirements
Entry level position; prior customer service experience is an advantage but not required
Excellent written communication skills in English
Comfortable using live chat software and basic computer applications
Strong typing speed and accuracy
Reliable internet connection and a suitable remote work environment
Ability to multitask and manage multiple chat conversations at once
Strong attention to detail and problem-solving skills
Friendly, patient, and professional demeanor
Ability to work independently with minimal supervision
Availability to work part-time hours, including possible evenings or weekends
Must be located in or able to work from Ascot Vale
#J-*****-Ljbffr

📌 Wfh Live Chat Customer Support Agent -- Pt/Ft (Canberra)
🏢 E Moto USA
📍 Canberra