Desktop Support Engineer | Permanent Role | Sydney
Your new company
A leading global law firm with a strong reputation for delivering exceptional legal services and innovative solutions to clients worldwide.
With a collaborative culture and a commitment to technology-driven service delivery, they continue to invest in modern workplace technologies to support their people and business operations.Due to ongoing growth, an exciting opportunity has become available for a Desktop Support Analyst to join their Sydney-based IT team, providing high-quality support across a fast-paced and professional environment.
What you'll need to succeed
Experience providing Level 1/2 desktop support within a Windows environment
Knowledge of PCs, laptops, printers, mobile devices, peripherals, and remote access technologies
Experience using ITSM platforms such as ServiceNow or similar ticketing systems
Understanding of Microsoft 365 technologies and end-user support best practices
Knowledge of VoIP, mobile, and internet technologies
Exposure to networking equipment including switches, routers, and patch panels
Experience supporting Audio Visual (AV)



and meeting room technologies
Familiarity with ITIL processes and Change Management principles
Strong troubleshooting, communication, and customer service skills
Ability to manage competing priorities and provide exceptional user support
What you'll get in return
Permanent opportunity with a highly regarded global organisation
Exposure to modern technologies and enterprise-scale IT environments
Collaborative and supportive team culture
Career development and ongoing learning opportunities
Opportunity to work in a client-facing support workplace where service excellence is highly valued
Competitive salary and employee benefits package
Flexible and inclusive workplace culture
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to ******.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
#*******

📌 Desktop Support Analyst (Sydney)
🏢 Hays
📍 Sydney