WARM Health Collective is on the lookout for a Full/Part Time, Medical Receptionist extraordinaire, who is responsible for supporting the effective day-to-day administrative operations.
This includes coordinating patient enquiries, managing clinician schedules, supporting referral and intake processes, and maintaining accurate administrative and billing systems.The role plays a key role in ensuring patients, referrers, and clinicians experience a responsive, organised and compassionate service setting within a specialist mental health setting.Key ResponsibilitiesManaging incoming phone and email enquiries from patients, referrers and healthcare providersCoordinating appointments and managing clinician diariesProcessing referrals and supporting patient intake and onboardingManaging patient waitlists and appointment follow‐upMedicare billing, invoicing and receiptingLiaising with GPs, specialists and other healthcare providers as requiredPreparing and managing clinical correspondenceMaintaining accurate electronic medical recordsSupporting clinicians with administrative workflowMaintaining confidentiality of patient information in accordance with privacy legislationAssisting with general front‐of‐house and practice operationsSupporting implementation of administrative systems and processes where requiredAny other reasonable duties as directed by Practice Manager or Clinical DirectorSelection CriteriaExperience working in a healthcare environmentStrong organisational skills and attention to detailExcellent written and verbal communication skillsAbility to manage competing priorities in a busy clinical environmentProfessional and compassionate approach to patient interactionAbility to work independently and as part of a small multidisciplinary teamExperience working within a mental health settingFamiliarity with Medicare billing processesCompetent using Microsoft Office 365 including WORD, Excel and SharePointLicenses, Registrations and QualificationsRelevant administrative experience in a healthcare setting essential.Additional InformationThis job description outlines the general nature and responsibilities of the role and is not intended to be an exhaustive list of duties.
The successful applicant may be required to undertake other duties as reasonably requested, in line with the development of the role and the needs of the service.Job share for the right candidates will be considered.
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📌 Medical Receptionist (Melbourne)
🏢 WARM Health Collective
📍 Melbourne