Great with detail, confident with data and love getting things right?
This could be the role for you.At Impact, our Claims team plays an important part in making sure the work happening across our employment services programs translates into accurate and timely outcomes.We're looking for a part-time Claims Officer to work 15 hours per week, with additional hours as required.
You'll be someone who enjoys working with data, solving problems and keeping things moving behind the scenes.What you'll doYou'll support the accurate and timely processing of claims, progress payments and wage subsidies, while working closely with our teams to make sure we're meeting contract requirements and capturing the outcomes being achieved.You'll:
Review and process outcome claims and progress payments accurately and on time
Monitor placements and outcomes and identify upcoming claim opportunities
Support the administration of DEWR-funded wage subsidies
Investigate claim eligibility and analyse data to identify trends, variances and ineligible claims
Maintain accurate records and data, identifying and resolving errors or duplication
Support and guide our Consultants to understand claims requirements and get things right the first time
Liaise with employers to confirm placements and maintain accurate records, and
Work with the Claims Manager and broader team to support site and organisational targets.
This role will work across our Impact sites, giving you the opportunity to connect with and support teams across the organisation, with some flexibility to work remotely.About youWe're looking for someone who is organised, analytical and has a strong eye for detail.You'll be comfortable working with data,



managing competing priorities and meeting deadlines, while being confident enough to investigate when something doesn't quite add up.You'll also bring:
Previous experience in claims, administration, employment services or a similar role
Strong organisational and time management skills
Excellent written and verbal communication
Confidence using Microsoft Office, particularly Excel and Word
The ability to work independently while still being part of a cooperative team.
Just as importantly, you'll connect with The Impact Way – you Lift Others, Own It, Solve Together and Connect + Celebrate.Why Impact?
We want our people to feel supported, valued and able to grow.You'll have access to:
Flexibility to work across our sites and remotely
Wellness Days + Cultural Leave Days each year, in addition to your leave entitlements
The option to purchase up to 4 additional weeks of annual leave
Competitive salary package including annual leave loading
Rewards & Recognition Program
Pay on Demand
EAP support for you and your family
Professional development and growth opportunities
A supportive and inclusive team environment.
What you'll need
National Police Clearance issued within the last 3 months
Valid Australian Driver's Licence
Working with Children Check, or ability to obtain one
Ready to make an Impact?
Click Apply and send us your resume and a short cover letter telling us about you and what you'd bring to the role.We value different experiences, perspectives and backgrounds and are committed to creating an inclusive workplace where our people can contribute, grow and make an impact.Come as you are.
Bring what you know.
Grow with us.

📌 Claims Consultant (Western Australia)
🏢 Impact Services Pty
📍 Western Australia