Lead a high-performing life insurance claims operations function and drive meaningful change.Your current company Hays is partnering with a highly regarded organisation currently undergoing significant growth and transformation within its life insurance division.With a strong focus on customer outcomes, operational excellence and continuous improvement, the business is investing heavily in leadership capability and is seeking a highly experienced operational leader to play a critical role within its life claims and insurance function.Your new role Reporting to a senior executive, this role sits above frontline leadership and operates as a true leader of leaders.You will be responsible for driving operational performance, capability uplift, strategic initiatives and service excellence across a large claims and insurance operation while leading a team of experienced people leaders.Key responsibilities include:Leading operational strategy and execution across claims and insurance functionsDeveloping and mentoring leadership teams to deliver high-performing outcomesDriving operational improvement, transformation and change initiativesManaging performance against service, quality and regulatory expectationsWorking closely with senior stakeholders across risk, technology, legal,



product and operationsSupporting strategic business growth and future operating model initiativesBuilding a strong performance culture focused on customer and member outcomesThis is a highly visible role with significant influence across the broader business.What you'll need to succeed To be successful, you will bring:Proven leadership experience within life insuranceTechnical life claims exposureStrong stakeholder management and executive communication skillsExperience leading transformation, change and operational improvement initiativesA strong understanding of governance, risk and compliance within regulated environmentsThe ability to balance strategic thinking with operational executionA collaborative and people-focused leadership styleFull Australian working rightsWhat you'll get in return Circa $150,000 - $160,000 base + superAnnual performance incentive of up to 12%Opportunity to work directly alongside senior leadershipSignificant visibility and influence across the businessOpportunity to lead transformational initiativesHybrid working environment (up to 3 days at home)Long-term career development opportunities within a growing organisationExtra wellbeing leave on top of annual leave allowanceWhat you need to do now If you're interested in this opportunity and believe you have the leadership capability and operational expertise to succeed, click Apply Now.Alternatively, contact Joshua Sterling at ****** for a confidential discussion.
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📌 Manager, Life Claims – Leader Of Leaders – (Brisbane Or Sydney)
🏢 Hays
📍 Sydney