Customer Experience Coordinator Pymble, NSW $***** per hour + Super⏰ Monday to Friday | 8:30am - 5:00pm? Immediate Start AvailableYour Recent CompanyJoin a leading organisation within the automotive and fleet management sector, recognised for delivering exceptional customer service and a seamless vehicle delivery experience.
Due to increased demand, multiple opportunities are available for Customer Experience Coordinators to join a supportive and collaborative team based in Pymble.Your New RoleAs a Customer Experience Coordinator, you will be responsible for supporting customers throughout the vehicle delivery process, ensuring a positive experience from order through to handover.
Working in a fast-paced environment, you will liaise with customers, suppliers, and internal stakeholders while managing enquiries, coordinating service activities, and maintaining accurate records.Key responsibilities include:Coordinating customer orders and vehicle delivery activities to ensure timely completionProviding proactive updates and exceptional customer service throughout the processMaintaining accurate customer records and documentation within internal systemsManaging customer enquiries and complaints,



ensuring prompt and professional resolutionLiaising with internal departments and external suppliers to resolve issues and achieve positive outcomesMonitoring service milestones and ensuring key deadlines are metProcessing documentation with a high level of accuracy and attention to detailMaintaining reports and tracking outstanding actions to ensure follow-up occurs within required timeframesContributing to process improvements and service excellence initiativesWhat You'll Need to SucceedTo be successful in this role, you will possess:Previous experience in customer service, administration, coordination, order management, or a similar roleExcellent verbal and written communication skillsStrong stakeholder management and relationship-building abilitiesHigh attention to detail and strong organisational skillsThe ability to manage competing priorities in a fast-paced environmentA proactive and solutions-focused approach to problem solvingConfidence communicating via phone and email with customers and suppliersIntermediate Microsoft Office skillsA positive attitude and commitment to delivering outstanding customer experiencesWhat You'll Get in Return$***** per hour plus superannuationImmediate start availableMonday to Friday, 8:30am - 5:00pmFree shuttle bus to and from Pymble StationSupportive and collaborative team cultureOpportunity to further develop your customer service and coordination skillsExposure to a busy and dynamic vehicle deliveries environmentModern office facilities and a welcoming team environmentWhat You Need to Do NowIf you're interested in this role, click 'Apply Now' to forward an up-to-date copy of your CV.Applications are being reviewed immediately, so don't miss this opportunity to join a well-regarded organisation and build on your customer service and coordination experience.
#*******

📌 Customer Service Officer (Sydney)
🏢 Hays
📍 Sydney