Job Description
Warehouse Admin/Customer Experience Specialist $37+ an hour Warehouse Customer Experience Specialist - Gourmet Food Warehouse Coburg VIC | $***** per hour | Monday-Friday | 7:00am-3:06pm | Temp to Perm
Staff Australia is currently seeking an experiencedWarehouseCustomer Experience Specialistto join a well-established gourmet food warehouse located inCoburg.
This is a fantastic opportunity for an experienced customer service or administration professional who enjoys working in a busy, fast-paced environment and wants a role with plenty of variety.
Working closely with customers, transport drivers, warehouse staff and internal departments, you will be responsible for managing customer orders from receipt through to dispatch while ensuring a high level of service, accuracy and communication throughout the process.
What's on offer?
$***** per hour
Full-time hours -38 hours per week
Monday to Friday
7:00am-3:06pm
Coburg location
Work within an establishedgourmet food warehouse
Varied customer service and administration role
Supportive team environment
Opportunity to build experience across customer service, logistics and dispatch operations
Your duties will include:
Processing customer orders accurately and efficiently
Coordinating orders with the warehouse for picking and preparation
Preparing and scheduling orders for next-day dispatch
Managing transport timeslot bookings and following up with carriers
Responding to customer enquiries via phone and email
Liaising with customers, transport providers, warehouse and dispatch teams
Providing face-to-face assistance to transport drivers and customers




Preparing delivery dockets and CHEP documentation
Maintaining order tracking spreadsheets and accurate records
Filing and managing delivery and CHEP documentation
Providing reception relief, including answering incoming calls and greeting visitors
Assisting with general administration and operational tasks as required
What we're looking for:
Previous experience incustomer service, administration, logistics or a similar role
Previous warehouse administration experience - essential
Strong administration and data entry skills
Excellent attention to detail and accuracy
Confident written and verbal communication skills
Strong organisational and time-management skills
The ability to juggle multiple priorities in a fast-paced environment
Confidence communicating with customers, drivers and internal teams
Intermediate to advanced Microsoft Outlook, Word and Excel skills
A proactive approach with solid problem-solving skills
The ability to work effectively both independently and as part of a team
Experience withinfood distribution, warehousing, transport or logisticswill be highly regarded.
Previous experience withCHEP, transport booking systems or JD Edwards/other ERP systemswould also be advantageous.
Why Join Staff Australia?
The job search can be challenging, but with Staff Australia, it doesn't have to be.
Staff Australia is an equal opportunity employer.
We recognise the importance of employee wellbeing.
We have been shaping the Australian labour force for over 25 years and are committed to your career journey.
People are our business.
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📌 Warehouse Admin/Customer Experience Specialist $37+ An Hour (Melbourne)
🏢 Staff Australia
📍 Melbourne