Job Description
Quest Toowoomba is seeking a friendly, professional and customer-focused
Front Office Receptionist
to join our team on a
casual basis
.
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As the first point of contact for our guests, you will play an important role in creating a warm and welcoming experience throughout their stay.
Front Office Receptionist – Quest Toowoomba n
Quest Toowoomba is seeking a friendly, professional and customer-focused
Front Office Receptionist
to join our team on a
casual basis
.
n
As the first point of contact for our guests, you will play an significant role in creating a warm and welcoming experience throughout their stay.
About the Role n
Your responsibilities will include:
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Welcoming guests and providing friendly and qualified check-in and check-out services
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Handling accommodation enquiries and reservations
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Answering telephone calls and responding to guest enquiries
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Providing information about Quest Toowoomba and local attractions, restaurants and services
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Processing payments and maintaining accurate guest and reservation information
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Promoting accommodation and assisting with room sales
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Responding to guest requests and resolving issues in a professional manner
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Liaising with housekeeping and other departments to ensure smooth daily operations
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Maintaining a clean, organised and professional reception area
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Providing consistently high standards of customer service
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About You n
We are looking for someone who:
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Has a genuine passion for hospitality and customer service
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Is friendly, approachable and confident when dealing with guests
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Has excellent communication and interpersonal skills
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Is reliable, organised and pays attention to detail
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Can work independently and as part of a team
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Has a professional presentation and positive attitude
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Is willing to learn and take initiative
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Has previous hotel, hospitality, tourism, retail or other customer service experience (preferred but not essential)
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Previous experience with a hotel reservation or property management system will be highly regarded.
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This is a casual position with regular shifts available. The successful applicant must be flexible and available to work afternoon/evening shifts, weekends and public holidays. Applicants must have the right to work in Australia.
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Join our friendly and supportive team at Quest Toowoomba and become part of a locally owned and operated property backed by the established Quest brand.
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