Job Description
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Job Description
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Are you passionate about sales? Do you have excellent customer service skills? Do you enjoy working in a fast-paced environment? If so, Europcar has an exciting opportunity for you!
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We are currently seeking a sales motivated and customer-oriented
Priority Officer
to join our
Melbourne Airport
team on a
full time basis!
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Why join Europcar?
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Competitive hourly rate + shift loadings + uncapped incentives
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Boost your income with our performance-based incentive program
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Six weeks' employer-paid parental leave (in addition to government entitlements)
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Ongoing training and career development opportunities
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Global brand opportunities across AU/NZ and beyond
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Proudly ranked in the Top 30 of the **** GoodCompany Awards
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Access same-day pay through our financial wellbeing partner
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Referral bonuses and exclusive employee discounts (private health insurance, Accor All Heartists program, gym & more!)
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24/7 wellbeing support via EAP and the Calm App
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Some of the key responsibilities include:
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Deliver the business promise and expectations of the customer
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Provide express pickup service to all Priority Members, delivering outstanding customer service to members and seek ways in which to improve their experience (offer additional services & products)
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Offer high standard of customer service to all other customers
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Actively seek ways to provide exceptional service into the future
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Ensure all loyalty / priority customers are served in an efficient and effective manner
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To be considered, you should possess:
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Previous experience in sales, customer service or retail
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Car rental experience is highly desirable
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Excellent communication and interpersonal skills, with a customer-first mindset
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Confident using computer systems and technology
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Ability to work efficiently in a fast-paced, high-pressure environment
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Flexibility to work on a rotating shift roster - 7 day shift work including weekends and public holidays
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Valid Australian driver's license with a clean driving record
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Full working rights in Australia (current and ongoing)
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A positive, proactive and team-oriented attitude!
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About Europcar Mobility Group
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Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe.
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"We help to change the way you move" is what we stand for and brings us together. More than ever, we're committed to delivering simple, seamless, cutting-edge solutions that make mobility easy, enjoyable and increasingly eco-friendly.
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To do this, we offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than ******* vehicles, equipped with the latest engines including an increasing share of electric vehicles.
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Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental,



Goldcar® - a frontrunner at providing low-cost car rental services in Europe, Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning, and Euromobil®, a German car rental player. The Group also operates the "myEuropcar" platform for vehicle subscription.
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Customers' satisfaction is at the heart of the Group's ambition and that of our more than 9,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries (including 15 wholly owned subsidiaries completed by franchisees and alliance partners).
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More info:
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Europcar Mobility Group
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Europcar Mobility Group is a global mobility player, with 75 years of mobility services expertise and a leading position in Europe.
"We help to change the way you move"
is what we stand for and brings us together.
n
We offer to individuals and businesses a wide range of car and van rental services, be it for a few hours, a few days, a week, a month or more, on-demand or on subscription, relying on a fleet of more than ******* vehicles, equipped with the latest engines including an increasing share of electric vehicles.
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Our brands address differentiated needs, use cases and expectations: Europcar® - a global leader of car rental and light commercial vehicle rental, with a premium positioning, Goldcar® - a frontrunner at providing low-cost car rental services in Europe, and Fox-Rent-A-Car®, one of the main players in the car rental market in the US, with a "value for money" positioning.
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Customers' satisfaction is at the heart of the Group's ambition and that of our more than 8,000 employees, everywhere we deliver our mobility solutions, thanks to a strong network in over 130 countries.
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More info at:
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📌 Priority Officer (Melbourne)
🏢 Europcar
📍 Melbourne