Job Description
4 William Street, Perth, WA, ****, AUSTRALIA
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1 Spring Street Hotel & Residences
n Elizabeth Quay, Perth WA ****
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Competitive salary package | Full time
About 1 Spring Street Hotel & Residences n
1 Spring Street Hotel & Residences is an upcoming 50-room residence located at One Spring Street, Elizabeth Quay.
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As we prepare to open, we are seeking an experienced, hands‐on Operations Manager to join our founding team and help create a polished, welcoming and memorable guest experience from day one.
About the Role n
You will oversee the day‐to‐day operation of the 50‐room residence, including guest services, housekeeping and restaurant service. You will lead pre‐opening readiness, establish operational procedures and build a high‐performing, guest‐focused team.
Key Responsibilities n
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Lead pre‐opening setup, operating procedures, service trials and team readiness.
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Oversee daily residence operations, including guest services, housekeeping and restaurant service.
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Recruit, train, coach and lead operational team members.
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Maintain high standards of guest service, presentation, cleanliness, safety and guest satisfaction.
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Manage guest feedback and service recovery professionally.
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Prepare and manage rosters, labour costs, stock control and operational expenses.
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Ensure compliance with WHS, food safety, RSA and liquor licensing requirements.
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The Successful Candidate Will Possess n
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Previous experience as an Operations Manager, Residence Manager, Hotel Manager or senior hospitality leader.
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Strong experience in accommodation, guest services, housekeeping and Food & Beverage operations.
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Pre‐opening experience is highly regarded.
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A hands‐on, visible and supportive leadership style.
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Strong people leadership, communication and organisational skills.
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Sound commercial understanding, including labour management and cost control.
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Current RSA certification; Approved Manager and food safety experience are advantageous.
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Why Join 1 Spring Street Hotel & Residences? n
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Be part of the founding pre‐opening team.
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Complimentary staff meals during shifts.
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Career advancement opportunities within an expanding hospitality portfolio.
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Applicants must have current Australian working rights. Sponsorship is not available for this position.
Screening Questions n
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Do you have unrestricted working rights in Australia?
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How many years of experience do you have in a Front Office Manager, Guest Services Manager, Residence Manager or similar leadership role?
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Do you have previous experience working in a hotel, serviced apartment or luxury residence environment?
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Do you have experience using a hotel Property Management System (PMS), such as Opera, Mews, RMS or similar?
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Are you available to work a rotating roster, including weekends and public holidays?
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