Job Description
Great with people and love solving problems? Join RedPoint Coffs Harbour and build customer relationships in a role where attitude comes first.
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We are looking for someone who enjoys dealing with people, takes ownership and gets satisfaction from providing genuinely good customer service.
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Based at our Coffs Harbour branch, you will work closely with our trade and retail customers, helping with enquiries, orders, product advice and day-to-day account needs.
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The role combines
customer service, counter sales, relationship management, stock support and occasional local deliveries.
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Importantly,
you do not need automotive experience
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We can teach you batteries, oils, filters and our systems. What we are looking for is the right
attitude, initiative and ability to build strong customer relationships.
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We currently have opportunities across both customer sales and delivery/customer service, so there may be flexibility to shape the position around the strengths of the right person.
What you'll do n
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Provide friendly, professional service to our trade and retail customers
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Build relationships with existing customers and help keep them coming back
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Handle telephone, email and counter enquiries
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Process orders and assist customers with product and parts lookups
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Learn our battery, oil, filter, wiper and workshop product ranges
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Identify customer needs and recommend suitable products and solutions
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Follow up customers, repeat orders and stock requirements
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Look for opportunities to grow customer accounts through great service and follow-through
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Assist with customer consignment stock, replenishment and auditing
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Help with stock receipting, checking incoming goods and maintaining stock accuracy
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Pick and prepare customer orders when required
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Test and fit batteries and assist with warranty enquiries
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Complete local deliveries and customer drop-offs when required
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Use Jiwa and other computer systems for orders, stock and customer information
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Work closely with the Coffs Harbour team to ensure customers receive reliable, prompt service
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About you n
You do not need to know everything about cars.
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You
do
need to enjoy dealing with people and take pride in doing a good job.
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We are looking for someone who has:
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Experience in customer service, retail, trade sales or another customer-facing role
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A genuine customer-service mindset
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Confidence speaking with customers face-to-face and over the phone
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The ability to build trust and long-term relationships
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A proactive attitude and willingness to take ownership
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Good communication and time-management skills
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Strong attention to detail
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The ability to work independently while being a positive part of the team
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A willingness to learn new products and systems
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Basic computer skills
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The ability to undertake physical work, including lifting batteries, oils and other products
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Automotive, mechanical or trade-product experience is an advantage,
but it is not essential
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We are more interested in your attitude, reliability, willingness to learn and how you treat customers.
Licences n
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Current Australian driver's licence required
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Forklift licence (LF) highly regarded
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Medium Rigid (MR) truck licence highly regarded,



particularly if you are interested in the delivery side of the role
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An MR licence is
not required
for our primary customer service and sales position
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What success looks like n
You will know you're doing a excellent job when:
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Customers enjoy dealing with you and start asking for you by name
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Customer enquiries are followed through rather than forgotten
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You look for ways to help customers rather than simply process transactions
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Orders are accurate and customers receive what they need
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You become confident across our products and systems
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You take ownership and contribute positively to the branch
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Existing customers grow their business with RedPoint
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You spot opportunities where RedPoint can do more for a customer
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Why RedPoint? n
RedPoint is a family-owned business that has been operating since
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We supply batteries, oils, filters, wipers and workshop products to automotive workshops, transport operators, earthmoving businesses, agriculture, industry and retail customers.
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With branches in Kempsey, Coffs Harbour and Wagga Wagga, we have grown by building long-term relationships and helping our customers succeed.
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We believe good customer service is more than taking an order. It is understanding the customer, solving problems, following through and becoming someone they can rely on.
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You will join a business where:
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Attitude matters more than industry experience
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You are trusted to take ownership and make decisions
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No two days are exactly the same
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Product and systems training is provided
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Good people have opportunities to grow
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You become part of a stable, local family business with more than 50 years of history
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Hours are Monday to Friday, 7:00am to 5:00pm, with a one-hour lunch break.
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📌 Customer Service & Sales | Coffs Harbour
🏢 RedPoint
📍 Coffs Harbour