Job Description
Zurich is seeking an External Dispute Resolution Case Manager to independently investigate disputes lodged with external schemes across Australia and New Zealand, delivering fair, well-reasoned outcomes.
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You will review responses, prepare submissions, and build robust relationships with schemes and ombudsman services, while guiding improvements from complaint insights.
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This role requires at least two years in General Insurance, knowledge of RG 271, and experience in conciliation or mediation.
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📌 External Dispute Resolution Case Manager -- Hybrid (Sydney)
🏢 Zurich Financial Services
📍 Sydney
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