Job Description
n
Regional Group Australia (RGA) are seeking an
Accounts Receivable
Collections Officer
to focus on our Concrete and Quarries businesses in Victoria.
n
This role involves managing outstanding accounts, ensuring timely recovery of payments from customers, performing bank reconciliations, maintaining accurate records, and liaising with internal teams to resolve payment discrepancies.
n
The role requires strong communication and negotiation skills, attention to detail, and the ability to handle sensitive financial matters professionally.
n
This is a full time permanent role based in Dandenong, with occasional travel as required to support debt recovery and financial reconciliation processes.
n
Debt Collection & Customer Engagement:
n
n
Follow up on overdue payments
n
Negotiate payment arrangements and establish payment plans
n
Maintain records of customer interactions, agreements, and follow-ups
n
Escalate delinquent accounts to management or external collection agencies
n
Respond to customer inquiries regarding account balances, payment terms, and discrepancies
n
Provide statements of account and relevant documentation
n
n
Bank Reconciliations & Financial Administration:
n
n
Perform daily, weekly, and monthly bank reconciliations to ensure all transactions are accurately recorded
n
Investigate and resolve discrepancies between bank statements and internal records
n
Allocate payments received to the correct customer accounts and invoices
n




Work closely with the accounts receivable team to ensure accurate financial reporting
n
Assist in processing refunds and credit adjustments when necessary
n
n
Reporting & Compliance:
n
n
Prepare and maintain reports on overdue accounts and collection efforts
n
Ensure compliance with company policies and industry regulations related to credit and collections
n
Assist in the preparation of aged debtor reports and cash flow forecasts
n
Support audits and provide relevant documentation as requested
n
n
Collaboration & Process Improvement:
n
n
Work closely with internal departments such as Sales, Customer Service, and Finance to resolve payment disputes and enhance customer relationships
n
Contribute to the development of improved collection strategies and policies
n
Identify opportunities to streamline collection processes and improve efficiency
n
n
n
Knowledge, experience, and attributes sought:
n
n
Experience in debt collection, accounts receivable, or a related finance role
n
Strong understanding of bank reconciliations and financial transactions
n
Excellent communication and negotiation skills
n
Ability to handle difficult conversations with professionalism and empathy
n
Strong attention to detail and problem-solving abilities
n
Proficiency in Microsoft Excel and accounting software (e.g., MYOB, Xero, Microsoft D365, or similar)
n
Ability to work independently and within a team
n
n
n
For more information about this role, please contact
n

📌 Collections Officer (Melbourne)
🏢 Maas Group
📍 Melbourne