Job Description
Purpose n
As
Concierge
, you will be the face of hospitality, responsible for elevating our guests' experiences to the next level. You will play a crucial role in providing personalised assistance, local insights, and exceptional service, turning each guest's stay into a memorable adventure.
Primary Responsibilities n
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Foster genuine connections with guests, making them feel valued and comfortable during their stay
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Assist guests with transport and travel arrangements, luggage delivery and storage, parking and valet services
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Address and resolve guest concerns promptly and professionally
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Offer expert recommendations for local attractions, restaurants, and activities
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Promote seamless communication and cooperation among departments, including Housekeeping, Front Office (including Reservations), and Maintenance
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Skills and Experience n
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Previous customer service experience, preferably in the hospitality industry
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A track record of effectively managing multiple tasks and excelling in high-pressure situations
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Strong problem-solving abilities and a proactive approach
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Outstanding communication and interpersonal abilities
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Have a good grasp of local knowledge or the ability to quickly learn and improve current knowledge
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Drivers licence required to drive onsite buggy
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Willingness to embrace a versatile rotating roster, including evening, weekend and public holiday shifts as required
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#J-*****-Ljbffr

📌 Concierge (Queensland)
🏢 Colonial Group
📍 Queensland